Yet another case of support channels only opening up for escalation via super high-profile and publicly visible social media, where it becomes an existential risk to the business in terms of potential backlash and potential fallout in the form of widespread platform abandonment.<p>There has to be a better way than only special cases.<p>Why aren't systems designed to compensate for the imperfection of human beings from the start?<p>Edit: @Walterluvian, thanks this explanation makes sense. Also, thanks for all your wonderful, thoughtful comments in general. Always get excited when I see your handle, you rock.