Thought I'd give a small warning to people thinking of paying for ChatGPT Plus.<p>You're forced to use an intercom chat widget to open up customer support tickets, but the response times are abysmal. Currently I have this[1] issue, where an account doesn't get upgraded after going through the payment flow. It's been over a week with no reply. I paid money for a service that I'm not receiving. When/if they do respond, I have no idea if they'll reimburse the days I paid for nothing, who knows, there's no comms about it on their page.<p>Note that it's a known problem, given they have a dedicated page for it on their help docs, and there's a massive thread[2] about it on their forums.<p>Their refund policy[3] goes through the same chat flow, so one could end up paying for two months before they're finally issued a refund.<p>I know they're scaling up, but I'm shocked at how bad this is, especially given they're using stripe for payments. Normally, even when in a move-fast type environment, billing logic/flow is one thing you have to get right before shipping a product to prod. They're breaking all sorts of consumer rights (especially here in Australia where they are strong).<p>Between broken billing and their recent IAM issues, right now I'd jump at a competitor that can deliver these.<p>1. <a href="https://help.openai.com/en/articles/7232905-why-is-my-plus-subscription-not-appearing" rel="nofollow">https://help.openai.com/en/articles/7232905-why-is-my-plus-s...</a><p>2. <a href="https://community.openai.com/t/paid-for-chatgpt-plus-but-still-getting-free-version/129073/1" rel="nofollow">https://community.openai.com/t/paid-for-chatgpt-plus-but-sti...</a><p>3. <a href="https://help.openai.com/en/articles/7232895-how-do-i-request-a-refund" rel="nofollow">https://help.openai.com/en/articles/7232895-how-do-i-request...</a>