Tesla instructed employees to only communicate verbally about complaints

Narrator: in retrospect, putting their do-not-put-complaints-in-writing policy in writing was not a good idea.

I would be nice if the actually published the evidence.<p>This story already fits my preexisting view of Tesla so I&#x27;m inclined to believe it but at the same time I&#x27;ve learned to be weary of sensationalization by &quot;news&quot; organizations.<p>If anyone has a copy of the actual employee policy they&#x27;re talking about it would be good to see, especially if there&#x27;s additional context around it.

More suppression of speech at yet another company owned by a self-proclaimed free speech absolutist. Shocking.

I&#x27;ve been told to only communicate certain potentially damaging news vocally by my company, which runs a large public utility. The rationale seems to be that bad news would lower the stock price. (the way things are run here, I believe the stock price is the only thing they care about)

&gt; <i>Thousands of documents leaked to a German newspaper indicate Tesla enforced a company policy that discouraged creating a written record of customer complaints involving acceleration, braking, and crashes.</i><p>&gt; <i>The files also reportedly include a piece of Tesla employee policy that mandated employees communicate only verbally with customers about the details of their complaints, specifically instructing them not to put the reports in writing in emails, or leave details on voicemails.</i><p>I hope the truth isn&#x27;t as bad as it sounds like it could be.<p>Corporate PR damage control and liability butt-covering attempts are bad enough, but sounds like this is bumping up against safety processes.

off-topic: so many tesla fanboys downvoting anything remotely negative of their favourite billionaire

The more I hear about Tesla and Musk the more I feel that he&#x27;s like Willy Wonka and the factories are like the chocolate factory.

Seems like a good idea, you communicate a complaint in order for it to get fixed not for shaming the messenger or the company.<p>The solution if any can still be written down. If you don&#x27;t formulate the reason there you would be unable to address any complaints.

So does that mean future leaks will be voice recorded? That’s even better!!

It is legal for me to record my own phone conversations (if I give myself my consent to do so!) and I have done so in a couple of cases where I feel it may be necessary to refer to exactly what was said. If I ever have any dealings with Tesla, it seems I should.<p>If the other party announces it may record your conversation &quot;for quality assurance&quot; or whatever excuse they offer, would that have you covered in jurisdictions requiring two-party consent? Whenever I am told that, I usually reply that I may do the same.

<i>In a response to Handelsblatt, the company urged the outlet to delete the &quot;stolen&quot; data and threatened legal action against the paper and the allegedly &quot;disgruntled former employee&quot; they believed to be responsible for the leak.</i><p>Yet another indication that this company should be expropriated and (if a suitable buyer cannot be found) nationalized.<p>And its principals subject to the highest criminal penalties afforded by law.<p>EDIT: a dumb comment, in retrospect. I apologize.<p>I meant to say &quot;should be punished very, very severely&quot;, market forces not likely sufficient. The rest is detail.<p>This company that was once the poster-child of innovation and progress for the whole nation, etc.