UserVoice turns 4: 182 people/sec see a Feedback widget + Helpdesk becomes free

The problem with uservoice/getsatisfaction etc. is businesses approach them as a replacement for <i>normal</i> support systems and then don't provide user support through them and rarely (if ever) bother with the ideas/suggestions users have, they think they're an easy get out clause for providing support (which is costly) and it ends up sucking.<p>When done right the systems rock, the way that Mint.com uses getsatisfaction is wonderful but the way most companies use uservoice/getsatisfaction isn't.<p>Perfect example of this model of support/feedback being done so wrong: Seesmic (<a href="http://feedback.seesmic.com/" rel="nofollow">http://feedback.seesmic.com/</a>) just spend 5 minutes looking around, they have thousands of votes on thousands of suggestions and they've accepted only a few (back when the system is new) and now it goes completely ignored...

Only problem I've had with UserVoice is that it turns into something like that stereotypical open source project bug reporter that no one monitors. You find a suggestion with 100 votes and either there's no response or something from the company that says "thanks, we'll take that under advisement" and it's not very satisfactory or anything.

Good deal. I'm guessing it is in response to zendesk's change to $20/yr donated to charity deal that they started a couple weeks back. Too bad I just paid for a year of that otherwise I'd give this a run.

We really like Helpdesk at ClassDojo, it's simple and doesn't get in your way.<p>They've had 1mm tickets total so far, so we've answered around 0.5% of all UserVoice tickets.

When are you going to add the option to vote from the widget? ;D<p>Congrats, guys.