I don't even know where to start with this, but the UI/UX of Amazon Music is so incomprehensibly bad it's hard to believe it wasn't put together by first year interns. We're led to believe that FAANG hires the best of the best minds but it's increasingly obvious this can't be the case anymore. A short list of my experiences:<p>* Infinite scroll is broken in the desktop browser. I can't access songs in my library beyond the letter A. Why infinite scroll is needed here or anywhere for that matter is an entire discussion unto itself.<p>* Random music I've purchased is unavailable for streaming and has been reassigned to "shuffle with other songs" as I don't subscribe to unlimited. I can still download the songs and listen to them locally however. To put it another way, some stuff I've purchased looks like I haven't, perhaps in an attempt to get me to repurchase it.<p>* Accessing a 30 second sample of a song is hidden behind a mess of dark patterns. Scrolling in this UI is broken as well with overlapping layers hiding text and graphics. In fact the whole purchasing of music has been deliberately obfuscated likely to encourage streaming.<p>* Searching for music within your own library is nearly impossible.<p>I could go on and on about this but my experiences have been so bad I'm left speechless as to how this made it to production. As a highly experienced technical user I can't help but feel how the average consumer forced to interact with this garbage feels.
Amazon music also ruined buying mp3s. Previously, there was a list of songs. Click a link to listen to a 30 second sample. Click another link to buy it. Now, you go to the Amazon music page which is slow to load and doesn't look or act anything like the rest of amazon. If you try to click a song to hear it, they'll "start a station based on your selection". Which is to say: they'll play music but not the song you selected and probably not from the same album or even the same artist. If you find the "Purchase Options" button you can get back to the way it sort of used to be.
It might be they _are_ hiring some great designers, but instead the goals the platforms pursue are at odds with their customers'. A good designer cannot override bad incentives.
You are not alone. Lots of Reddit users report a similar sentiment. Quickly highlighting a few examples:<p>"Why is Amazon Music Android such a heaped pile of dog turd in a dumpster that's been set on fire and put out with stray cat urine?"[1]<p>"Is this app complete garbage for everyone?"[2]<p>"How could you put your name on this GARBAGE"[3]<p>"Why does the Amazon Music app suck so much?"[4]<p>"Go fuck yourself Amazon"[5]<p>"Amazon deserves a class action lawsuit"[6]<p>"Echo auto unusable"[7]<p>"WOW Amazon Music is sooo bad"[8]<p>"I swear I'm about to go back to just using a regular MP3 player for music because this app is TERRIBLE"[9]<p>"Podcasts crash app constantly"[10]<p>"Questionable Amazon Practices"[11]<p>"What happened to Amazon Music?"[12]<p>[1]<a href="https://www.reddit.com/r/AmazonMusic/comments/10q010k/why_is_amazon_music_android_such_a_heaped_pile_of/" rel="nofollow noreferrer">https://www.reddit.com/r/AmazonMusic/comments/10q010k/why_is...</a><p>[2]<a href="https://www.reddit.com/r/AmazonMusic/comments/1439nia/is_this_app_complete_garbage_for_everyone/" rel="nofollow noreferrer">https://www.reddit.com/r/AmazonMusic/comments/1439nia/is_thi...</a><p>[3]<a href="https://www.reddit.com/r/AmazonMusic/comments/12et9cu/how_could_you_put_your_name_on_this_garbage/" rel="nofollow noreferrer">https://www.reddit.com/r/AmazonMusic/comments/12et9cu/how_co...</a><p>[4]<a href="https://www.reddit.com/r/AmazonMusic/comments/11jkydy/why_does_the_amazon_music_app_suck_so_much/" rel="nofollow noreferrer">https://www.reddit.com/r/AmazonMusic/comments/11jkydy/why_do...</a><p>[5]<a href="https://www.reddit.com/r/AmazonMusic/comments/yr0b1w/go_fuck_yourself_amazon/" rel="nofollow noreferrer">https://www.reddit.com/r/AmazonMusic/comments/yr0b1w/go_fuck...</a><p>[6]<a href="https://www.reddit.com/r/AmazonMusic/comments/118jioq/amazon_deserves_a_class_action_lawsuit/" rel="nofollow noreferrer">https://www.reddit.com/r/AmazonMusic/comments/118jioq/amazon...</a><p>[7]<a href="https://www.reddit.com/r/AmazonMusic/comments/ynbt2t/echo_auto_unusable/" rel="nofollow noreferrer">https://www.reddit.com/r/AmazonMusic/comments/ynbt2t/echo_au...</a><p>[8]<a href="https://www.reddit.com/r/AmazonMusic/comments/13qtfyq/wow_amazon_music_is_sooo_bad/" rel="nofollow noreferrer">https://www.reddit.com/r/AmazonMusic/comments/13qtfyq/wow_am...</a><p>[9]<a href="https://www.reddit.com/r/AmazonMusic/comments/12s0d1k/i_swear_im_about_to_go_back_to_just_using_a/" rel="nofollow noreferrer">https://www.reddit.com/r/AmazonMusic/comments/12s0d1k/i_swea...</a><p>[10]<a href="https://www.reddit.com/r/AmazonMusic/comments/13eo91e/podcasts_crash_app_constantly/" rel="nofollow noreferrer">https://www.reddit.com/r/AmazonMusic/comments/13eo91e/podcas...</a><p>[11]<a href="https://www.reddit.com/r/AmazonMusic/comments/124257q/questionable_amazon_practices/" rel="nofollow noreferrer">https://www.reddit.com/r/AmazonMusic/comments/124257q/questi...</a><p>[12]<a href="https://www.reddit.com/r/AmazonMusic/comments/12b6kfw/what_happened_to_amazon_music/" rel="nofollow noreferrer">https://www.reddit.com/r/AmazonMusic/comments/12b6kfw/what_h...</a>