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I Was a Warehouse Wage Slave: Inside the online-shopping shipping machine

316 点作者 brownie大约 13 年前

24 条评论

lukifer大约 13 年前
These conditions aren't unique to warehouse jobs; the customer call-center industry is similar in many ways. Time is tracked down to the second, you are being recorded and/or monitored at all times, tardiness and absenteeism are ruthlessly enforced with no excuses, and there is relentless pressure to "hit your numbers", which are often nearly impossible. And of course, you're still expected to "always put the customer first" under these insane conditions.<p>If you don't live up in any respect, they're happy to let the next batch of trainees have your job. In fact, they prefer it; those with 5+ years of experience have the most to fear, as they acquire raises and cushier benefits over time, and so are often fired for the same infraction that gets a newbie a write-up.<p>I suppose that call centers are preferable to warehouses, in that there is little risk of injury, and there are more opportunities to move up or transfer careers. Still, this is one of the human costs of corporate capitalism in general: if you don't have rare or specialized skills, you have no negotiating power, and have to take whatever you can get. And don't even think about uttering the word "union".
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nostromo大约 13 年前
It strikes me that these sort of manual warehouse picking jobs will be completely gone in a few years as robots automate the picking process (as seen here with Diapers.com: <a href="http://www.youtube.com/watch?v=6zXOW6v0c8s" rel="nofollow">http://www.youtube.com/watch?v=6zXOW6v0c8s</a>)
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skurry大约 13 年前
I spent the first five years of my professional life developing software for these places. I've seen lots of warehouses and even worked in them briefly to test our software. Not the most glamorous work, but I could do fun stuff like use genetic algorithms for optimization problems or create a dynamic 3D visualization of the warehouse space.<p>It took me a while to realize that my work is making other people obsolete and replaceable, but I guess so does a big portion of software and technology in general. But it was surprisingly refreshing to switch off your brain for a few hours and do whatever the scanner tells you to do. Though of course I didn't have any pressure to do more than 1,000 picks a day, that is insane!<p>This was in Germany though, so the unions and worker's council made sure that the working conditions were more humane than described in the article.
noonespecial大约 13 年前
If you ever find yourself in a situation where static electricity is a problem as in this article, find a regular wooden pencil, break it in half, sharpen both ends and then blunt them a bit so they don't poke you. As you approach the metal object, touch the end of the pencil to it first. Make sure you are in good contact with the other end. The graphite "lead" is a conductor. You won't feel the shock.
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ck2大约 13 年前
It's interesting how we put down companies for their abusive labor conditions in China but at least 50% of the population will rally behind forces that prevent any sort of government regulation or unions that help prevent this kind of abuse "in the homeland".<p>Oh and I don't just mean the right wing, fun fact, Hillary Clinton was a bigtime lawyer for walmart to help them prevent unions. Walmart even has a swat-like team to respond to possible union formations.
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fleitz大约 13 年前
Honestly, the article sounds pretty good for warehouse work.<p>About 12 years ago I was working in a warehouse at -25 C slogging sides of beef at 25 to 50 Kg for at least 10 hours, my record shift was 26 hours. The pay was even less, $10/hr. It had to be -25 in the freezer because there was ice cream in there too and if it didn't leave at -25 it would melt by the time it got to the destination.<p>The only odd thing about the job was the look I got like I was crazy when I left to work tech support in the city for a dollar an hour less.
JohnnyBrown大约 13 年前
&#62;Temporary staffers aren't legally entitled to decent health care because they are just short-term "contractors" no matter how long they keep the same job.<p>This to me actually sounds illegal. I've worked in other industries where significant hoops were jumped through to make it possible to call workers contractors. If I recall one test often used is whether the worker is on a set schedule, which the situation described would utterly fail.<p>IANAL
to_jon大约 13 年前
More than call centers, this industry reminds me of the meatpacking industry. Warehouse workers fill a crucial step in a larger fulfillment model that unnecessarily imposes harsh conditions on its workforce. The writer mentions picking 500 items during her last morning on the job, which probably represents anywhere from 200 to 300 orders (assuming the average book or dildo order is small). Over a 5 hour period, that represents 40 to 60 orders per hour, picked at real hourly cost of perhaps $14. In other words, a slower picking rate and higher wages might cost consumers several extra dimes per order. It's reasonable to say that passing this additional cost to consumers would have a trivial impact on shopper's wallets, while fueling a strong wealth creation effect in the community where the warehouse is located as its workers can actually afford to spend their way into a middle class lifestyle.<p>Likewise, the meatpacking industry is infamous for its brutal working conditions and low wages. It has bred many low income, working poor communities plighted by gangs, crime, and despair. The solution to righting the industry and its communities is obvious- pay employees real, middle class wages. But the industry has been fighting a race to the bottom, as the wholesalers of meat products will obviously pick the meatpacking company that can sell at the lowest cost. Because better wages would only increase the price supermarkets pay for meat by several cents per pound, one meatpacking company CEO has openly called for imposing higher wage levels across the entire industry (easier than done). The introduction of higher wages would boost local economies and in aggregate that contributes to the nation's prosperity.<p>The industries are examples of capitalism at its most efficient and of capitalism utterly failing society as well.
tsotha大约 13 年前
I worked at a company developing the warehouse management software. This was back in the mid '90s, but we didn't have a single customer that ran his warehouse like the one in the article. Picking is a crappy job, and everyone knows it, so pickers weren't expected to move too fast. If you showed up to work for a few weeks as a picker you'd get promoted to another position. Most of the people who got hired were ex-cons and drug addicts, so only about one in three lasted more than a day or two.<p>I don't know if the industry as a whole has changed, or if the place the author worked is far on the bad end of the spectrum.
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winestock大约 13 年前
Mike Daisey's book, 21 Dog Years, briefly discussed conditions at Amazon's warehouses even though cube farm hell was the focus of the book. I don't have the book, anymore, but, going from memory, Daisey's account matches those of the author of the Mother Jones article.<p><a href="http://www.amazon.com/21-Dog-Years-Doing-Amazon-com/dp/07432.." rel="nofollow">http://www.amazon.com/21-Dog-Years-Doing-Amazon-com/dp/07432...</a>.<p>That's right; it's an Amazon link. Ironic, I know.
rw大约 13 年前
This reminds me of the novella "Manna":<p>&#62; He looked at me for a long time, "A computer is telling you what to do on the job? What does the manager do?"<p>&#62; "The computer is the manager. Manna, manager, get it?"<p>&#62; "You mean that a computer is telling you what to do all day?", he asked.<p>&#62; "Yeah."<p><a href="http://bit.ly/xP6sLk" rel="nofollow">http://bit.ly/xP6sLk</a>
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SurfScore大约 13 年前
It always comes down to price. The vast majority of people in the world aren't so self-righteous that they'll pay $10 more for something that was produced "the right way."<p>This has always been the nature of these kinds of businesses, and until robots and technology take those jobs away completely (which opens up a whole other can of worms), it will just keep happening
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jrockway大约 13 年前
Sounds about right. Amazon is great for their investors and customers. Employees? Not so much, it seems.<p>In this case, it doesn't seem unreasonable. The pay rate and overtime they get means they make around $40,000 a year. In rural America with no skills other than the ability to walk and use a barcode scanner, that's not bad money. I'm all in favor of educating people so they can work 8 hour days behind a desk, but the reality is that that won't work for everyone. So having jobs available that let people good at manual labor have a decent life doesn't seem that horrible to me. I may be wrong, though.
pmorici大约 13 年前
"I probably look happier than I should because I have the extreme luxury of not giving a shit about keeping this job."<p>Great quote there. That's really a key to being happy in any job. Her description of this job doesn't sound all that bad you get exercise and paid above minimum wage plus overtime.
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bostonvaulter2大约 13 年前
I'm actually surprised that the workers are getting so much over minimum wage yet are being so poorly treated. Why not just pay them closer to minimum wage since there are so many willing workers?
b1daly大约 13 年前
People are making comments here about how unions diminish competiveness. What about incompetent CEOs who make big decisions that wreck a company and still get paid millions. Why is it always the lowest paid workers who are expected to take a pay cut to make the company viable? I'm thinking of high profile CEOs who brought havoc and failure to theieto company: Stephen Elop, Leo Apotheker, Carol Bartz,Carly Fiorina... But really, the insistence that the peons take the hits, I don't get it.
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click170大约 13 年前
I've worked at one of the warehouses for an electronics retailer, and I rather enjoyed it.<p>They didn't outsource to a temp agency, instead they had their own HR department. The starting pay was far above average for similar jobs with other companies and they readjusted for cost of living increases every few years, and the employee discount was wicked.<p>It's interesting to read about perspectives from employees of other warehouses, it sounds like I had it good.
jennya大约 13 年前
Contrast this with the comments for the Amazon Prime article a few stories down :(
Jinzang大约 13 年前
I've got a modest proposal. Let's bring back slavery. Then employers would worry about employee injuries, have work for them year round instead of only hiring during peak season, and in general treat their slaves with the concern that posters here seem to reserve for robots.
ontIgnoreRealit大约 13 年前
It's a shame that there aren't unions in China and the United States.
namidark大约 13 年前
More ads and I wouldn't even have to read the article! Popup's and unders included!
cynwoody大约 13 年前
Would you rather be idling excess machines or firing workers?
VMG大约 13 年前
Were you able to leave?<p>Yes?<p>Then you weren't a slave.
paulhauggis大约 13 年前
Amazon is the worst e-commerce company I've ever dealt with. They treat their marketplace sellers like garbage.<p>I have been selling for the past 5+ years. They put a review on my account and when I called them to find out some more information about it, I was met with a call center rep in India who gave me absolutely no help.<p>They don't actually have call support for marketplace sellers. You have to email them. When you do, you get mostly automated responses.<p>After this ordeal, I finally left them for good. I still can't believe people are giving Amazon this much money (most categories are between 8-16% commission) to sell their goods (plus $40/month if you have a pro-account).<p>It's a slap in the face when you can't even talk to someone when you have any sort of account issue. On top of this, Amazon doesn't even abide by the same harsh rules they expect all of their 3rd-party sellers to follow.