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Fake reviews are illegal and subject to big fines under new FTC rules

598 点作者 rrauenza将近 2 年前

40 条评论

gerdesj将近 2 年前
&quot;As many as 30 percent to 40 percent of online reviews are fabricated or otherwise not genuine,&quot;<p>LOL. Put a decent or at least nearly decent product on sale on Amazon. Accrue positive reviews. Switch product to pile of cac. Positive reviews sell pile of shite.<p>I do occasionally bother to leave a review for a product I have bought and I always specify it. Otherwise I am allowing Amazon to treat me and their other customers like a twat, which they do, with monotonous regularity.<p>It would be nice if Amazon didn&#x27;t treat me and everyone else as twats. They will continue to manage to make more money than pure avarice in its wildest dreams could contemplate. You do have to wonder what on earth happens at a board meeting in these monsters.
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paxys将近 2 年前
&gt; If the rules are approved, they’ll carry a big stick: a fine of up to $50,000 for each fake review, for each time a consumer sees it.<p>Amazon may owe the FTC more money than the world&#x27;s annual GDP.
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rahimnathwani将近 2 年前
@dang Please consider changing the URL from this WaPo article to the original source:<p><a href="https:&#x2F;&#x2F;www.ftc.gov&#x2F;news-events&#x2F;news&#x2F;press-releases&#x2F;2023&#x2F;06&#x2F;federal-trade-commission-announces-proposed-rule-banning-fake-reviews-testimonials" rel="nofollow noreferrer">https:&#x2F;&#x2F;www.ftc.gov&#x2F;news-events&#x2F;news&#x2F;press-releases&#x2F;2023&#x2F;06&#x2F;...</a><p>&quot;Federal Trade Commission Announces Proposed Rule Banning Fake Reviews and Testimonials&quot;
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TheAceOfHearts将近 2 年前
Maybe companies should be required to version prouducts a bit more carefully. As I understand it, it&#x27;s possible to continue selling under the same product even after making changes to manufacturing techniques or materials. If you get a bunch of good reviews because you&#x27;re using high quality materials, you can&#x27;t just start selling a cheaper version under the same listing. I&#x27;m not sure how frequently this actually happens, but I&#x27;ve heard it claimed that it does happen.
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WalterBright将近 2 年前
I would think Amazon would have more of an incentive to purge their site of counterfeits, fake reviews, etc., because training customers to not trust their site is going to hurt sales. And it&#x27;ll be very hard to regain that trust.
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true_north将近 2 年前
How about fake peer reviews for academic journals? <a href="https:&#x2F;&#x2F;www.nature.com&#x2F;articles&#x2F;546033a" rel="nofollow noreferrer">https:&#x2F;&#x2F;www.nature.com&#x2F;articles&#x2F;546033a</a>
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aqme28将近 2 年前
What does the FTC say about fake net neutrality comments?
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mancerayder将近 2 年前
Will this include manipulated reviews?<p>Take Airbnb, which became personal for me when I found out my reviews (of 3 and 4 stars) were edited or deleted. And where the last few Airbnb&#x27;s were generally not good experiences (toilet requiring physically pushing stuff down, another one where bed was adjacent to wall with elevator machinery, another with 3 restaurants outside the ground floor courtyard including seating outside the house).<p>I discovered that in the Airbnb subreddit, hosts have common tips for how to remove bad reviews. Easy, just say that it violates the guidelines because: &quot;there is a complaint about something the host cannot control&quot;<p>That&#x27;s it. It&#x27;s that easy, and now information discovery by the consumer becomes difficult, as they see 4.8 star reviews with glowing positivity.<p>I&#x27;m skeptical but that&#x27;s what they need to crack down on, that grey area where you make fake&#x2F;arbitrary guidelines for reviews and ONLY delete the negatives.<p>Same thing happened to me on Amazon, I had pickling jars that all universally cracked in the fridge, and my review was deleted because it violated guidelines.<p>It&#x27;s not just a bot or fake sponsorship issue, it&#x27;s also a biased sampling game: delete the negative, leave the positive.
thereisnospork将近 2 年前
Very curious where the bar is for &quot;fake&quot;.<p>e.g. does selective review farming qualify? I can&#x27;t count the number of apps that ask something to the effect of &quot;do you like this app Yes&#x2F;No&quot; where &quot;No&quot; funnels to an internal feedback form and &quot;Yes&quot; to the play store review page. Including to my recollection first party google apps and other big name publishers&#x2F;companies.<p>To my opinion, &#x27;of course&#x27; this should be illegal -- and I try and rate the apps that pull this crap a 1&#x2F;5 when I stumble on to it.
Mystery-Machine将近 2 年前
Can someone please change the title? It&#x27;s not present tense, but future tense, with a big IF. The rules are no in place yet and it&#x27;s not 100% that the rules will be put in place.
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jjtheblunt将近 2 年前
What _effective_ means has the FTC exercised to regulate any dishonest behaviors, considering (wire fraud?) phone solicitor and text message spam is rampant in the US and has been supposedly regulated by FTC for years now?
badrabbit将近 2 年前
2-4 star reviews is what I usually look for. 1 and 5 star reviews are typically fake or made by someone not properly evaluating all aspects of product and instead reacting to a bad&#x2F;good experience.
Simulacra将近 2 年前
This is the most important part:<p><i>So how are they going to enforce this? The FTC says codifying rules can help it be much more efficient in court — but it isn’t actually getting any additional enforcement resources. It could also still face hurdles trying to go after offending businesses that are based overseas, if they’re in countries that don’t have a history of working with the FTC</i>
pugworthy将近 2 年前
I’ve been frustrated with Amazon and not being able to write reviews that mention the seller, as the seller can reject it as not being about the product. Of course if I say it’s a great seller, they will let it stay. But say it’s a bad seller?<p>A couple of years ago I bought a speaker bar for my computer monitor. It hummed like crazy even when turned off. So I returned it and posted a 1 star review.<p>Then the seller began to email with various “I’m just a little seller and this will hurt me” emails - despite there being thousands of reviews. Each email offered a progressively larger money offers to take my review down. Which I never took.<p>It bugged me that I could not amend my review to note this. I could have I suppose, but it would have led to my actual product review being taken down.
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aczerepinski将近 2 年前
What about collecting real reviews but deleting all the negative ones? (Crate &amp; Barrel)<p>Or harassing sellers to leave feedback for every sale when positive feedback is literally the only option (ebay).
sdwvit将近 2 年前
Glassdoor is going to be in trouble if this is adopted. Glassdoor sells good reviews to companies as a pr tool.
dinkleberg将近 2 年前
I wonder what impact this will have on joke reviews that people put on Amazon. From the article, it seems like this is just focused on the businesses themselves. But some products on Amazon, like famously the sugar free gummy bears, have people blow up the reviews with fake meme reviews.
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dinckelman将近 2 年前
Took them long enough to realize. Not only a huge amount of review is fake, but a huge amount of products those reviews are under are also fake. If you browse anything on Amazon, you&#x27;ll find dozens of completely identical items, with randomly generated Chinese names
keernan将近 2 年前
So, &quot;fake reviews&quot; are not constitutionally protected free speech, but lies by politicians are?
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ck2将近 2 年前
Sure it&#x27;s a good thing but consumers need to start realizing everything is a lie.<p>Every commercial on TV, radio and online is filled with lies and incomplete truths, missing facts, otherwise marketing people could never sell a single thing especially to valuable impulse buyers.<p>Then there is the problem the FTC might have more power than the FDA with food and supplements. Every time any independent test is done pulling random products from random stores they never test accurate to what is listed on the label, even the dose size in single ingredient pills is always wrong unless it is USP<p>Nutrition labels are completely self-reported and often very wrong. Why isn&#x27;t that tested every single day by the government with big fines to stop it?
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DangitBobby将近 2 年前
Àgain, why do we need new rules to prosecute fraud?
indus将近 2 年前
Is Glassdoor included?
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exabrial将近 2 年前
The real problem is retailers and manufacturers are allowed to keep&#x2F;display reviews if they significantly change the composition of the product.<p>Everything should have a semver and reviews should be attached to a revision number.
adrr将近 2 年前
What about deleting negative reviews?
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ec109685将近 2 年前
Maybe one day they will ban fake products like this $49 1TB drive that corrupts your data: <a href="https:&#x2F;&#x2F;www.amazon.com&#x2F;Gulloe-External-Storage-Computer-Blue&#x2F;dp&#x2F;B0BYXPWC4T&#x2F;ref=mp_s_a_1_3?crid=3DYE9N9315OVW&amp;keywords=flash+disk+1tb&amp;qid=1688274923&amp;sprefix=flash+disk%2Caps%2C778&amp;sr=8-3" rel="nofollow noreferrer">https:&#x2F;&#x2F;www.amazon.com&#x2F;Gulloe-External-Storage-Computer-Blue...</a>
hospitalJail将近 2 年前
I&#x27;d me most interested in some sort of banning of false advertising or astroturfing. I think Apple and Samsung would be crippled.
p3rls将近 2 年前
I just got offered a &quot;refund&quot; to do a review where I got to keep the item a few days ago. The seller sent me the money in hours and it was easily the best customer service experience I&#x27;ve had on Amazon. Keep it up, you&#x27;re doing great guys.
olliej将近 2 年前
It’s bizarre that they weren’t already illegal under fraud or false advertising laws
6stringmerc将近 2 年前
&quot;Everybody knows reviews on the internet are fake or otherwise suspect.&quot;<p>- Abraham Lincoln
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berniedurfee将近 2 年前
I’m always surprised when a government agency throws the masses a bone like this given all the lobbying and cohabitation of big business and government.<p>What’s the catch? Why would Amazon allow this?
Eddy_Viscosity2将近 2 年前
How does enforcement work? Without that, the rules mean nothing.
Simulacra将近 2 年前
<a href="https:&#x2F;&#x2F;archive.is&#x2F;dO7qG" rel="nofollow noreferrer">https:&#x2F;&#x2F;archive.is&#x2F;dO7qG</a>
deepsquirrelnet将近 2 年前
It’s probably worth considering how to collect evidence in order to file complaints.
andrewstuart将近 2 年前
The only mechanism the USA has for influencing human behavior is criminalization.
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version_five将近 2 年前
I think it&#x27;s better to try and educate people not to rely on reviews than to make &quot;fake&quot; reviews illegal. Lots of wasted resources in enforcement, and tons of ways to get around it allowing scammers to take advantage of naive consumers that think a law helps them.
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metabagel将近 2 年前
Good? But also, this seems kind of a big hammer to use?
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codetrotter将近 2 年前
Good, I’m glad.
psuresh将近 2 年前
Lol. How can identity a review as fake if it is based on personal tastes and experience! True, unfounded allegations are fake reviews.
goodbyesf将近 2 年前
What about corporate advertising? Where a celebrity is hired to promote product X which he never uses but still endorses it and even gives it a &quot;fake review&quot; in an ad? What&#x27;s the difference between an ad and a fake review?
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jostmey将近 2 年前
Why I don’t disagree with these proposed rules, I find it scary that a government agency outside of our elected officials has the power to enact these rules. I see this infringing on freedom of speech, but perhaps a lawyer would disagree with my opinion.
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