Hello all,<p>We have an iOS app that has been in the store for over a year. We have continuously been updating and improving it. In the latest version, we introduced in-app purchases. The App Team at Apple has had a lot of trouble testing it, due to not reading instructions carefully, but more particularly, they are very slow to respond to emails. When they ask a question, we respond within 5 minutes, and they then take at least 24hrs to respond.<p>We have submitted emails to the general contact form and had no response after nearly 24hrs.<p>The app has now been under review for over 2 weeks, including one rejection where we had to resubmit a binary.<p>My question is: Is this normal and what can I do to get them to test the app and approve it? Is there any way to contact a human at Apple?<p>Thanks,<p>Jonathan