TE
科技回声
首页24小时热榜最新最佳问答展示工作
GitHubTwitter
首页

科技回声

基于 Next.js 构建的科技新闻平台,提供全球科技新闻和讨论内容。

GitHubTwitter

首页

首页最新最佳问答展示工作

资源链接

HackerNews API原版 HackerNewsNext.js

© 2025 科技回声. 版权所有。

Fastmail 30 June outage post-mortem

163 点作者 _han将近 2 年前

10 条评论

daenney将近 2 年前
Incidents happen, that&#x27;s life. You can hedge your bets, but some things are out of your control. Communicating with your customers however is entirely within your control. Fastmail did a poor job of it. Their status page was useless beyond an initial &quot;we found an issue&quot; and then nothing for almost 11hrs. Their Twitter account was the same story, didn&#x27;t bother with the Mastodon account at all. Unfortunately they don&#x27;t seem to realise or recognise that they dropped the ball on this and that goes entirely unaddressed.<p>I&#x27;m also not really charmed with how they try to minimise the importance of the incident by repeating it only affected 3-5% of the customers. That might very well be. But those are real people and real businesses that rely on your services that were unavailable for the whole of the EU workday and a significant part of the US workday. Everyone I know who was affected is a paying customer, none of us have received so much as a communication or apology for it.<p>For a company that&#x27;s been on the internet since 1999, the single-homed setup is a little shocking. But fine, it&#x27;s being addressed. But both the communication during and after the incident don&#x27;t inspire a ton of confidence.
评论 #36620652 未加载
评论 #36624532 未加载
electroly将近 2 年前
I&#x27;ll admit that seeing they are single-homed is sketchier than I assumed Fastmail&#x27;s infrastructure was. I&#x27;ve been using Fastmail for years and I like them, but they are clearly big enough to have a second transit provider, and have been for many years. I&#x27;m amazed it took an outage for them to decide to get one. I appreciate the post-mortem but I felt better before I had read it.
评论 #36620443 未加载
scandox将近 2 年前
I&#x27;m surprised they don&#x27;t own their own IPs. In the email world I would say that&#x27;s quite important. Seems a tad casual to say &quot;luckily they are willing to lease them&quot;...
评论 #36618453 未加载
评论 #36619675 未加载
评论 #36618376 未加载
JohnMakin将近 2 年前
I&#x27;m not clear from the post-mortem why the outbound packets were having issues. Was it cloudflare? Did someone accidentally delete an outbound route? Why couldn&#x27;t they see the issue themselves? I only have more questions now.
评论 #36617558 未加载
nik736将近 2 年前
Crazy that they were single homed.<p>Edit: After seeing the network diagram I have even more questions. What happens if CF is down? This all seems cobbled together and very prone to failures.
评论 #36616928 未加载
评论 #36617464 未加载
评论 #36617977 未加载
评论 #36617238 未加载
评论 #36617826 未加载
评论 #36623148 未加载
评论 #36616848 未加载
评论 #36617172 未加载
Lk7Of3vfJS2n将近 2 年前
I don&#x27;t know if IP range reputation is part of SMTP but I wish sending email worked without it.
评论 #36620957 未加载
xeromal将近 2 年前
Redundancy is the name of the game. Glad they realize this.
评论 #36617370 未加载
dizhn将近 2 年前
NYI. Good people.
N0RMAN将近 2 年前
Am I the only one who thinks that this post-mortem for a margin of email users worldwide is a pure marketing gimmick to attract more &quot;technical&quot; users?
评论 #36628873 未加载
theideaofcoffee将近 2 年前
Netgear switches? In an environment like this? I’ll give them the benefit of the doubt that that is maybe a provider-owned thing, and that they have an &#x27;enterprise&#x27; line, but, really... Netgear. The firewall brand isn’t revealed in the network diagram, but what is it, a $100 sonicwall? Should I be concerned keeping all my email, business and personal, there about what other parts of their infrastructure they are cheaping out on?<p>When you are running a service like this, redundancy among transit providers is the most basic, table-stakes thing you can do. It&#x27;s almost negligent to not have that.
评论 #36616752 未加载
评论 #36617599 未加载
评论 #36616771 未加载
评论 #36617723 未加载
评论 #36616963 未加载