Byju's has also been accused of predatory practices, like pressuring parents to take on loans to pay for their courseware. This was detrimental in multiple ways:<p>* the courseware later turned out to be material freely available online<p>* the actual attention paid to individual students in these courses was minimal -- once they had your money, you (more precisely, your child) were ignore.<p>* they made people pay a lumpsum -- so you could not cancel after (say) a couple of months.<p>They also actively (and fairly successfully) suppressed complaints on social media. I'm not sure how they managed this at scale.<p>Their underhanded tactics were eventually too much even for their own employees to stomach, which culminated in this "Feedback letter from employee to Founders, CEO, and CTO":<p><a href="https://www.reddit.com/r/developersIndia/comments/14h0mm6/feedback_letter_from_employee_to_byjus_founder/" rel="nofollow noreferrer">https://www.reddit.com/r/developersIndia/comments/14h0mm6/fe...</a>