Apple has no incentive to address the issue, as it would upset the original owners. Also, an unlocked device may be resold, resulting in a lost future sale.<p>Given Apple's limited responsiveness to customer pressure, the best approach may be to involve the original owners in finding a solution. This may involve ensuring that all owners are aware of the problem and providing a simple way to erase the hard drive and set up a generic account and password. Simplicity is key. Additionally, offering a small token of appreciation, such as a Starbucks gift card, could be a nice gesture to those who participate.