This article and every other comment seems to miss the real issue: the lack of testing.<p>Software differs from all other means of production in that we can in fact test any change we make before realizing it in the world.<p>With good tests, I don't care what the intent was, or whether this feature has grown new uses or or new users. I "fix" it and run the tests, and they indicate whether the fix is good.<p>With good tests, there's no need for software archeology, the grizzled old veteran who knows every crack, the new wunderkind who can model complex systems in her brain, the comprehensive requirements documentation, or the tentative deploy systems that force user sub-populations to act as lab rats.<p>Indeed, with good tests, I could randomly change the system and stop when I get improvements (exactly how Google reports AI "developed" improvements to sorting).<p>And yet, test developers are paid half or less, test departments are relatively small, QA is put on a fixed and limited schedule, and no tech hero ever rose up through QA. Because it's derivative and reactive?