There is more to this story than it appears.<p>If you book via a travel agency you sometimes may find poor service in case you need some changes. A friend needed to add a luggage to the booking and the travel agency refused to help. He had to do at the airport for double price.<p>He couldn't do it online because making changes in Ryanair booking requires some information how the booking was made, for example, the email address. He was unable to obtain any of this information from the travel agency.<p>If he had known that he was able to update booking's e-mail address though this process of online verification, he would have saved at least 40 euros (minus €0.59 online verification fee).<p>Ryanair couldn't have made adding luggage without requiring at least some confirmation that it is done by the flyer. If you check online and proceed directly to the gate, you may not be aware that someone (a terrorist or drug smuggler) has added luggage to your reservation, checked it in luggage drop point and collected it at the destination airport without you being aware.<p>Of course, Ryanair could have a different business model where they don't charge double price for adding luggage at the airport. But that's the whole point – their business model reduces need for staff at the airport and thus they can offer lower prices.<p>But this would not be an issue, if travel agencies were providing better service too.