Before airbnb, the idea was crazy that you’d let strangers into your home. It’s still kind of crazy because one stranger could damage and ruin the experience for everybody.<p>Similarly one host could ruin it for everybody.<p>The lesson from Airbnb over and over again is that they choose profits over a consistent guest experience.<p>Airbnb support is like Google, they really do leave you in the cold if you don’t know an insider.<p>Uber/lyft have a faaaaar faaaar more consistent experience. It’s not perfect but much better than taxis.<p>AirBnb has NOT been better than hotels. Pictures and actual place could be off, many fees tacked on, easily lose thousands if you don’t like the place. Customer support will acknowledge the problem but don’t do much to fix it.