TE
科技回声
首页24小时热榜最新最佳问答展示工作
GitHubTwitter
首页

科技回声

基于 Next.js 构建的科技新闻平台,提供全球科技新闻和讨论内容。

GitHubTwitter

首页

首页最新最佳问答展示工作

资源链接

HackerNews API原版 HackerNewsNext.js

© 2025 科技回声. 版权所有。

Come downstairs or we’ll eat your order, delivery workers tell customers

115 点作者 nnx超过 1 年前

35 条评论

nlh超过 1 年前
US perspective (eg theft of bikes &#x2F; crime is not AS serious a problem as Brazil, although it can be bad):<p>I&#x27;m a bit torn here. On the one hand, I fully empathize with the delivery drivers (particularly if the rules &#x2F; policy of the app is NOT doorstep delivery) and where theft is a real issue.<p>However, as a (US) consumer, where the apps DO allow us to request doorstep delivery, I think there is no issue with consumers wanting to get the service they paid for. Uber Eats &#x2F; Doordash charge a pretty hefty premium in terms of markup &amp; delivery fees, and we&#x27;re paying for the service of having food delivered to our door. You can call us lazy or whatever other names you want, but consumers do have the right to expect to receive a service they&#x27;ve paid for. And it is not our responsibility to make sure the delivery services are paying the drivers properly.
评论 #37392366 未加载
评论 #37392221 未加载
评论 #37392475 未加载
评论 #37393076 未加载
评论 #37392521 未加载
评论 #37393853 未加载
评论 #37395749 未加载
评论 #37395270 未加载
评论 #37393266 未加载
评论 #37393720 未加载
评论 #37392725 未加载
评论 #37397489 未加载
评论 #37393494 未加载
评论 #37393712 未加载
bell-cot超过 1 年前
Zzz. Expecting the delivery workers to eat the difference between &quot;5-second hand-off to somebody who&#x27;s waiting at the street entrance&quot;* and &quot;gotta secure their vehicle &amp; stuff and get through your building security and figure our where your apartment is and trek up there and...&quot; is an age-old &quot;treat your servants like shit because you can&quot; move.<p>*The article is <i>very</i> clear that the delivery app&#x27;s Terms of Service specify &quot;street-level entrance only&quot;. [Added footnote. Credit: ballenf.]
评论 #37392196 未加载
评论 #37392290 未加载
评论 #37394872 未加载
sshine超过 1 年前
The market decides.<p>Food delivery most places mean to the door of the apartment, not the apartment complex entrance.<p>This is terrible for food delivery agents, since it slashes the efficiency of most deliveries.<p>I always run downstairs, since I am humbled that anyone would cook and bring me food. But as long as this is not the norm, food delivery agents are at the bottom of the food chain. In the past, this was a job for unions.<p>Postal workers of Denmark had passed by law that mailboxes must be at street level. So all apartment complexes nationwide had to install extra mailboxes at the ground floor if they hadn&#x27;t already. It can be quite bad for your knees to walk thousands of stairs every day.
评论 #37392030 未加载
评论 #37391812 未加载
评论 #37392392 未加载
ebalit超过 1 年前
It seems like &quot;upstairs&quot; delivery should be a paid option and be explicit in the ordering and delivery apps.
评论 #37391899 未加载
branon超过 1 年前
One of my principles is that you shouldn&#x27;t screw with the people who deliver your packages. And this goes double if they&#x27;re delivering food.<p>If the man calls and says come down to get your food, your options at that point are a) come down to get your food, or b) refuse delivery.<p>Anything else is out of scope here, _including_ the notion that the delivery person was supposed to deliver upstairs and is refusing. While it might be an inconvenience, it&#x27;s really not your problem as a customer. What are you going to do about it anyway? Argue? That&#x27;ll just get you posted on tiktok.<p>It&#x27;s the company&#x27;s problem, and it&#x27;s a self-correcting evolution - given enough instances, presumably that person won&#x27;t be allowed to handle deliveries anymore, OR you wouldn&#x27;t patronize that service any longer.<p>Now, you may have already switched delivery services when the recalcitrant delivery person is replaced with someone more amenable to delivering upstairs. But either way, the problem is solved.
评论 #37392552 未加载
评论 #37395409 未加载
rendall超过 1 年前
Let&#x27;s revisit this excerpt from the article, which would mitigate many of these comments about how &quot;workers should take pride in their work&quot; and &quot;do their job&quot; and similar. They are doing their jobs.<p>&gt; <i>&quot;According to Rappi and iFood, which control over 90% of Brazil’s app delivery market, drivers do not need to make doorstep deliveries. On paper, representatives from both companies told</i> Rest of World, <i>their rules already require delivery workers to only go as far as a street-level point of contact, from which customers are asked to collect their meals.&quot;</i><p>&gt; <i>&quot;A common worry among drivers is that their cycles, motorbikes, or bags might be stolen if left unattended. Most buildings don’t allow them to park inside, workers told</i> Rest of World, <i>forcing them to leave their vehicles and delivery bags on the street. The bags frequently contain two or three orders as the apps assign them multiple deliveries along the same route. To avoid having the other orders stolen, the bags must also go up with the drivers.&quot;</i>
评论 #37395808 未加载
INTPenis超过 1 年前
When they started including maps with GPS tracking in delivery apps I was so happy because I could actually run down and meet them. I totally understand that some people are just lazy and disrespectful but to me it&#x27;s a given that you at least go down to your gate. Not only because there is no way for the delivery people to get in, but also because it saves time and I&#x27;m not disabled.
itslennysfault超过 1 年前
I&#x27;ve lived in several cities in the US over the past decade and noticed that delivery drivers in different regions have distinctly different norms regarding this.<p>I lived on the 36th floor of a building in Chicago with a doorman, and I would consistently get the driver coming to up to my door. I don&#x27;t think I ever once had to meet them in the lobby.<p>When I lived in Seattle very very few drivers would come in from the sidewalk even when I lived in a first floor unit maybe 50&#x27; from the street. I&#x27;d buzz them in and they&#x27;d wait in the threshold with the door open. Beyond that, maybe 20% of drivers would only call me, never buzz, and expect me to come out to their car to grab my food.<p>I lived in Chicago again more recently in a 4th floor walk up, and I&#x27;d usually try to go down and meet them (habit from Seattle, and also it was a lot of stairs and I felt bad), but they&#x27;d consistently come hustling up the stairs before I got the chance to come down and meet them.<p>Other places I lived fell somewhere between Seattle and Chicago on this spectrum.
评论 #37393726 未加载
manicennui超过 1 年前
Know who doesn&#x27;t have these kinds of issues in the US for the most part? The employee delivery drivers at national pizza chains. These chains also charge a fraction of the fees that the big players do for delivery.
Ekaros超过 1 年前
I think what is needed is different service tiers. The basic delivery is only to nearby or outer door and leaves food there. Next up they wait you to come and pick it up. And pay couple euros more still and it is to the door.<p>Could be only way to make it sustainable in long run.
评论 #37397913 未加载
atum47超过 1 年前
I&#x27;ve been ordering food less, cause I&#x27;m trying to get in shape. But here in Brazil we have the delivers that work for the app (ifood) and the delivers that work for the restaurant. The ones who works for the restaurant always are more pleasant and never complained about going up two flights of stairs to deliver my food. I think they get a bigger cut (if not all of it) of the delivery cost.
评论 #37392609 未加载
AndrewDucker超过 1 年前
Sounds like the basic issue is that they&#x27;re paid by the delivery, rather than being on salary, so anything that makes deliveries take longer than the minimum is costing them money.
exabrial超过 1 年前
I have never used one of these services and never will. Way too many horror stories.<p>If I&#x27;m making already poor decisions to eat fast food I might as well bike, walk, or drive to go get it and save myself another $10.
评论 #37391868 未加载
评论 #37391904 未加载
评论 #37391957 未加载
bena超过 1 年前
Another data point to show why places like McDonalds never offered delivery in the first place. It&#x27;s just not worth it.<p>Something these &quot;disruptors&quot; just don&#x27;t get. They either have to charge too much, pay too little, or often the combo platter of both.<p>They&#x27;ve increased the number of unique parties involved to four and have removed the possibility of real accountability from all of them. Of course it&#x27;s a shitshow. Everyone has different incentives and they are often at odds with the incentives of the other parties.
davidsergey超过 1 年前
I think I&#x27;m in the minority, but I just would not order a delivery in 90% of the cases. If I remember myself say in 2005-2010 I would order Pizza once in 1.5 months, and I was ready to come downstairs to receive a package.<p>These days I order food, knowing that it will allow me uninterrupted work (I&#x27;ll just receive a package and get back to work). If I have to interrupt my &quot;flow-ish&quot; state anyway, I&#x27;ll just go out or make an omelette in 10 minutes.<p>Context: I live 10 minutes away from a high street in London.
评论 #37404332 未加载
sevenf0ur超过 1 年前
If you have to go into the street to pick up your order, I don&#x27;t see the point in food delivery. You might as well walk to the restaurant at that point.
评论 #37391888 未加载
评论 #37391983 未加载
评论 #37391892 未加载
评论 #37394147 未加载
评论 #37392494 未加载
评论 #37391879 未加载
评论 #37392458 未加载
justin66超过 1 年前
&quot;I&#x27;m going to leave this here, just like I&#x27;m supposed to do according to my work contract&quot; is sympathetic. &quot;I&#x27;m going to eat your food and make a video of myself doing it and put it on the internet&quot; is extremely strange.<p>In the end it&#x27;s sort of a feel-good story. Watching that video I&#x27;m reassured that I&#x27;m not the only one whose culture is in decline...
评论 #37394899 未加载
ipaddr超过 1 年前
Ordering in food is probably the most wasteful dangerous thing the average young person can do. Food costs 20x more than making it yourself, getting it in your hands in perfect condition is a random crapshoot (from cold food to left out ingredients multiple difficulty level by number of meals) and there is no more likely way to catch illnesses, food poisoning and lifelong stomach issues.<p>I stopped ordering out and started preparing meals ahead. No more nervous days wondering if the food will come, no more angry phone calls trying to get items fixed, no more delivery fees+tip+taxes+plus insane cost of food.
评论 #37404396 未加载
karmakaze超过 1 年前
I&#x27;m pretty much done with delivery apps. I&#x27;ll either order pizza directly from the pizzeria or go pickup the food myself. It&#x27;s faster, hot, tastier, and cheaper. Food delivery as a service is following the path of Airbnb, a good idea in theory, but not in practice. Too much variation, no quality control--little recourse, just roll the dice again next time.
lwansbrough超过 1 年前
Wonder how many times you can threaten this before being permanently banned. 3 times?
racl101超过 1 年前
Seems like a fair compromise if delivery to the door is not part of the terms.
tennisflyi超过 1 年前
Not sure how the delivery worker won’t just get three strikes and kicked off?
basisword超过 1 年前
Imagine getting paid to deliver something and complaining about actually having to deliver it. I can see the problems they face, but delivering an item...most of the way...isn&#x27;t the solution.
评论 #37391788 未加载
评论 #37391796 未加载
评论 #37391615 未加载
评论 #37391632 未加载
评论 #37391583 未加载
评论 #37391744 未加载
评论 #37391766 未加载
评论 #37392085 未加载
评论 #37391969 未加载
评论 #37393525 未加载
评论 #37391603 未加载
uncletaco超过 1 年前
The only time someone has refused to deliver to my door it was because they recently had surgery that amputated their leg. They called and told me the deal and I happily met them on the street.
daneel_w超过 1 年前
I wonder if this specific case isn&#x27;t counterproductive activism, which will create opportunity for a new food delivery segment that specifically promises door delivery.
评论 #37391826 未加载
matt3210超过 1 年前
They’re not paid to go upstairs and tips are bad I hear. I bet they can’t make ends meat even without going upstairs.
bentt超过 1 年前
This is a market opportunity for middlemen to cover the last 100ft of delivery. Call it &quot;The Runners&quot;.
pmarreck超过 1 年前
There&#x27;s a real communications failure apparent here between customers and delivery riders.
kissgyorgy超过 1 年前
That&#x27;s the exact service customers are paying for: deliver the food to their door...
denton-scratch超过 1 年前
Video autoplays; but my Firefox is configured to not autoplay. I consider that at best malicious; I stopped reading and closed the tab (it was distracting me).
happytiger超过 1 年前
Don’t have servants. Get your own food.<p>Problem solved.
SKWR-PLS超过 1 年前
all the commercials still show the food arriving at your door in the us at least. if it does not come to my door like my packages, I am just not going to pay for the service. the companies will figure it out.
876978095789789超过 1 年前
I hate all of these companies. The streets in my city, especially in the evening, are now flush with their drivers zooming around on e-bikes, e-scooters, and mopeds, often on the sidewalks, with little regard for the traffic laws or pedestrians, and I&#x27;ve personally witnessed them colliding with pedestrians on multiple occasions (thankfully not badly hurt). I have never used any of the services, and I take spiteful pleasure in knowing that those who do are wasting their money and poisoning themselves with unhealthy ****.
评论 #37394694 未加载
adamwong246超过 1 年前
When I was a little boy, we didn&#x27;t get food delivered to our cubes by Gammas. Instead, we could leave our cubes anytime we wanted. We&#x27;d go to places called &quot;grocery stores&quot; to buy food wasn&#x27;t even cooked yet! Then we&#x27;d take our &quot;groceries&quot; back to our cube and cooked it ourself. Sometimes, we&#x27;d even invite the people in nearby cubes to eat it with us.
ohgodplsno超过 1 年前
The absolute entitlement to believe that delivery workers should be coming up to your door at the 9th floor, while complaining about &quot;ethics&quot;.<p>You&#x27;re using a delivery service like Uber Eats, Deliveroo or Doordash that are well known to underpay, overwork and unjustly punish workers that do not maximize their deliveries per hour, and you have the gall to complain that they&#x27;re not taking pride in their jobs from your ivory tower.<p>Your feet are not going to die because your fat ass has to get up from the couch. Put on some slippers, some pants and go down. Do it early too, every app offers tracking, don&#x27;t make them wait for five minutes while you find your keys.
评论 #37391841 未加载
评论 #37391739 未加载
评论 #37391822 未加载
评论 #37391747 未加载
评论 #37391793 未加载