This is a really good starting point for discussion, I like it a lot. It doesn't quite capture all the nuances -- and I think Loyalty and Voice need some refinement.<p>My observation is that people often use their voice when they are invested and want a situation to work. You've worked at Acme Corp for seven years, most of the time it's been good. You like your job and co-workers, but growth and management changes have taken a toll. So you start speaking up trying to make things better. That <i>is</i> loyalty. Loyalty isn't passive acceptance or blind hope that things will get better if someone else makes changes.<p>What this calls "loyalty" I'd call apathy, inertia, or lack of agency. "Things were good once, they will be again, so I can just wait it out."<p>And neglect isn't the same thing as "burn it down," IME. I've seen both. Maybe it needs a section on sabotage...<p>But, again, this is a great starting point for discussion. Might share this with some folks who don't frequent HN...