Twenty: A Modern open-source CRM

Having implemented a few different CRM systems, I think that CRM systems should be opinionated and enforce business rule best practices for most users.<p>When I meet a CRM salesperson, and they&#x27;re like our software will do whatever you want and we will create it, you have to read between the lines and translate it. What they really mean is &quot;Our software isn&#x27;t designged to work for most general use cases, implementation will require a team of really expensive developers to create and maintain, we will tell you we are making custom fitting &quot;cuture&quot; software and you will be sending us a boat load of money for the rest of your company&#x27;s life if it works or you will burn a giant pile of money until it doesn&#x27;t work.<p>This isn&#x27;t my first rodeo. If you have to extensively customize the software then the cost of the software will end up being moot and the cost of the people to run it will end up costing a fortune forever.

Thanks pretext for posting this! We didn&#x27;t expect to be featured today :)<p>We&#x27;re currently rewriting the backend and will ship a new version on October 30 that will be much more powerful (with a flexible data model)

Soooo many things missing on first sight. Did the authors ever see a real system in a real company?<p>Also please fill the demo with at least 10.000 to 100.000 items - it makes no sense showing your software with five data items, it looks like a demo for some home work then. We want to see how it behaves with millions of data.

Dank. I&#x27;ve always disliked most open source CRMs because they are either outdated or hold back too many features as paid.

EDIT&#x2F;Update — OP made it clear that this can be self hosted, which wasn’t clear in the pricing sheet. I would recommend updating.<p>— deleting my previous comment -

The software is at alpha level. What can it already do? Is there a roadmap?

Based on my experience, one of the most challenging aspects of CRM is having sales agents manually enter customer data and log activities such as calls and emails, especially when dealing with messaging across different platforms. While many SaaS and open-source CRM systems offer basic contact, lead, and opportunity management features, they often lack comprehensive solutions for these issues.

As someone who worked implementing different CRMs like Dynamics and Zoho this thing is missing like 99% of the stuff companies need.

I think salesforce is pretty dumb, but I think salesforce users are dumber and the artificial limitations help them<p>removing those limits in an open source alternative doesnt help that crowd<p>but yeah there’s definitely a sliver of an audience that can do system design and wont just roll out their own microservices and database

This is the type of solution that brings a business to its knees the moment it outgrows it.

it looks like a notion clone on first inspection. your github&#x2F;website could be more powerful if you highlighted some differentiators! I see there is an &quot;emails&quot; tab. Does it allow you to track emails like HubSpot?

How is this different from Odoo?

Open source or not, apparently the no cost version is limited to 100 contacts, making that version a toy at best. At $29&#x2F;seat&#x2F;mo, it&#x27;s not far away from far more mature all-employee Zoho One at $37&#x2F;seat&#x2F;mo (paid annually).

Looks good but email integration is a must have for a CRM.

Reminds me of SugarCRM (the Community Edition, that is)

Ui using shadcn ?

why did they commit .vscode&#x2F; ?

For anyone interested a wrote a pretty good Blog post.<p>What is CRM Why use CRM?<p><a href="https:&#x2F;&#x2F;www.onedb.online&#x2F;blog&#x2F;what_is_crm_why_use_crm" rel="nofollow noreferrer">https:&#x2F;&#x2F;www.onedb.online&#x2F;blog&#x2F;what_is_crm_why_use_crm</a>