Apple Bricked my AirPods and now wants me to buy new ones

I got an M1 macbook pro when they first came out, in about April of this year the screen suddenly stopped working without warning. External display worked fine, internal one just showed random colours. Took it to apple for repair, they tried various things and said the mainboard need to be replaced at a cost of something like £700. I refused and just put the laptop away until someone at work mentioned that in the UK we have the consumer rights law that gives us 6 years for which we can expect our purchases to continue to function properly. I messaged apple support and mentioned my consumer law rights under the law and the immediately dispatched a box for me to send the laptop to them and had it collected the next day. In under a week it was back, repaird (new display, top case) at no cost to me. It's amazing what a difference knowing your rights makes!

<a href="https:&#x2F;&#x2F;nitter.net&#x2F;mattcantstop&#x2F;status&#x2F;1712680601340579891" rel="nofollow noreferrer">https:&#x2F;&#x2F;nitter.net&#x2F;mattcantstop&#x2F;status&#x2F;1712680601340579891</a>

The monopoly giveth, and the monopoly taketh away. Blessed be the name of the monopoly.

I left the Apple Store worse off than when I arrived. They have a bug in their software when you add a replacement AirPod that makes them unable to reconnect (the case, in my situation). They then pass the pain of that bug in their software to the consumer.

I have to say their products and their attitude towards warranty and repair is trash. I bought a top spec iPad last year, and for some reason, only when using Facetime, the audio has a static noise about it.<p>I personally have a real issue with buying a top spec product that&#x27;s faulty and being offered &quot;refurbished&quot; replacement, why not just replace it with a new device? I have no idea how long the screen on the refurb model has been in use, for example.<p>Anyweay it to a &quot;genius&quot; bar , they had no idea , they didn&#x27;t even have a test number I could call to verify the problem, so I clumsily had to call family and ask them if they could hear me.<p>The best they could offer me so far is that I travel 3.5 hours, very costly trip via rail to pick up my second hand replacement device, they refuse to ship it to my location. It&#x27;s absolutely ridiculous.<p>I&#x27;ve had quite a few issues with their devices lately, really starting to turn me off their stuff.<p>Disclaimer: I do use Linux a lot and I&#x27;m open to other vendors, not just a blind fanboy, though I do over all like their products and use them frequently.

That &quot;Not Yours&quot; in the screenshot cracks me up for some reason. Feels like it&#x27;s saying &quot;Hey, give them back asshole!&quot;

Did you <i>gasp</i> go to the apple store and tell them what happened?<p>Seems like you should do that before complaining on Twitter. Mistakes happen, it&#x27;s about how they handle them that matters.

It must be a mistake since Apple says you can replace just one lost AirPod for $89. <a href="https:&#x2F;&#x2F;support.apple.com&#x2F;airpods&#x2F;repair" rel="nofollow noreferrer">https:&#x2F;&#x2F;support.apple.com&#x2F;airpods&#x2F;repair</a>

Countless people have had replacement AirPods without issue, so what’s different here?<p>We need more information.<p>What do you mean “their software didn’t work”? Was this special tooling used by Apple support, or did you remove the AirPods from your account manually?<p>Did you escalate the situation? Call the support line?<p>If you remove the replacement AirPod, does the original one still work? If not, why not?<p>Can you get a refund on your botched replacement?

Apple’s Sonoma update bricked my M1 MacBook Pro today. “Luckily” the Apple Store only had to wipe the whole computer.<p>Talk about shit QA. No excuse.

Small claims court? Certainly you’ll want to dispute the $95 charge. Assuming there is no third party software that can fix it.

OP was wearing them wrong &#x2F;s

airpods are literal garbage; I never understood why everyone uses them