The calculator at the bottom of the page is doing some weird calculations. If you have no incidents a year, it still costs you money. So do incidents that take zero minutes to resolve. I took apart the code, and this seems to be the equation in use:<p><pre><code> (revenueTarget / 8760) * resolutionTimeTarget * numIncidentsTarget * resolutionTimeTarget + numEmployeesTarget * avgEmployeeTargeRate
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This means revenue lost is correlated to the square of the lost time and the cost from employees is a static yearly cost.<p>There are a couple things wrong with it. The third * should be switched with a + and the last term need to be multiplied by the number of incidents.<p><pre><code> (revenueTarget / 8760) * resolutionTimeTarget * numIncidentsTarget + resolutionTimeTarget * numEmployeesTarget * avgEmployeeTargeRate * numIncidentsTarget
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Which if anyone at Call Stacking is here, just means changing<p><pre><code> o = (n / 8760) * e * t * e + i * r;
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to<p><pre><code> o = (n / 8760) * e * t + e * i * r * t;
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or more succinctly<p><pre><code> o = t * e * (n / 8760 + i * r)
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I'm assuming that's minified, so<p><pre><code> numIncidentsTarget * resolutionTimeTarget * (revenueTarget / 8760 + numEmployeesTarget * avgEmployeeRateTarget)
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Edit: With the correct math, the example is wildly different. It should be $37,277.81, not $87,991.23.