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Apple auto-enrolled me in Music subscription; weird cust support convo ensues

19 点作者 beweinreich超过 1 年前

4 条评论

winterbc超过 1 年前
I made the mistake of triggering Siri in the car to play an album I owned…and it signed me up for a one week Apple Music trial subscription instead. The switch was seamless until I saw the accompanying email. And there was no confirmation via the interface (visual or verbal). I still have the listing in the Subscriptions area of iCloud after I made sure it was cancelled. It hasn’t happened again, which I suspect is because of the listing.<p>A possible cause is the Siri-enabled button on the remote that can trigger music requests.
beweinreich超过 1 年前
I woke up to the strangest customer support conversation with Apple.<p>Around 8:15am, I checked my email and noticed I had been auto-subscribed to a free trial of Apple Music.<p>Weird. I&#x27;m a Spotify user, and wouldn&#x27;t have started a trial. So, I asked my wife, and she said she hadn&#x27;t done anything with Apple Music.<p>Hmm, maybe my account was hacked. That would be quite a predicament since I use 1password with crazy long passwords for all services. So, I contacted Apple Support over SMS to ask how and why the Apple Music subscription got initiated.<p>They told me that Apple auto-subscribed me because I was given a free month... and it was done at 5:14am (when everyone in my house was asleep).<p>The whole conversation felt like a phishing scam. Decided to move to phone support, and they are telling me my Apple TV in my living room subscribed me.<p>Is it possible for someone to remote into my Apple TV and auto-subscribe me? I wouldn&#x27;t have guessed an Apple TV to be hackable.
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solardev超过 1 年前
Did you buy something? Best buy always enrolls me into these free trial things, for example. Or maybe accidentally clicked an ad on an iPad, Apple TV, etc.?<p>Also, that support person was totally useless. I&#x27;d just close the chat and try to get someone else, or walk into a store.
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acheong08超过 1 年前
The support conversation feels so off. What’s with the lack of professionalism &amp; all the weird emojis? Gen-z these days…
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