HPE took over Aruba wireless and Nimble storage. We used both products. They didn't fuck with Nimble support much. As of a few years ago, it was still great.<p>Aruba wireless...oh man. The support was so terrible.<p>We had some high availability controllers go out of sync. Couple hours on the phone, no resolution. Had a bunch of back and forth, another couple calls, nothing. It was sort of funny (and sad) watching a different 'tech' try the same scripted steps, over and over again.<p>Finally I was able to get the issue escalated, and the next guy I talked to seemed to really know his shit. Made some fundamental changes that should have never been that way in the first place, he got one controller back on, and then in the middle the next controller, he fucking bailed off the call and left us in the hands of a new guy.<p>A new guy who couldn't fix it. He actually broke it in a new away, and then our maintenance window closed. Two more maintenance windows later, nothing fixed, same useless drones trying the same crap, I just gave up.<p>I ended up fixing the last bad controller myself. My organization was paying almost my salary per year for this 'support' contract. What a joke.