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Most developers don't speak to users

7 点作者 FrankRay78超过 1 年前

6 条评论

whartung超过 1 年前
Personally, interacting with users can be a source of great joy (it can also be a source of great consternation).<p>I&#x27;ve typically found it much better to interact with the person you&#x27;re making the dog food for so that you can get their rapid feedback and know where you either talked past each other, the user realized something new, etc.<p>Because that&#x27;s what we do. We solve problems for users. Ideally we solve more problems than we create (jury is still out of that though).<p>My favorite anecdote was one day walking through the plant and we walked by a lady who was cutting up one of the reports we generate, reordering the lines, gluing them to a piece of paper so that she could photocopy it.<p>&quot;Did you know that we can do that for you?&quot; we asked. &quot;Really!?&quot;<p>Half hour later she had her report, sorted properly -- forever.<p>This was the transition from the Mainframe culture to our more responsive &quot;Mini&quot; culture. She had learned over the years to be content with what she got and make it work.<p>Interacting with users, AND (big AND) having the power to respond to them can be very fulfilling.
lol768超过 1 年前
This seems to be a poorly disguised consultancy ad, rather than an insightful article.<p>&gt; Most developers don&#x27;t speak to users<p>Maybe so, but I <i>really</i> don&#x27;t believe it&#x27;s beyond most software engineers today to spend a bit of time talking to users, flicking through (or perhaps answering a handful of) support tickets or dog-fooding the product (if it&#x27;s B2C). It&#x27;s 100% given me an appreciation of what <i>actually</i> matters to the users who are part of the target demographic, and what <i>their</i> pain points are. Sometimes that&#x27;s different to my own idea of what deserves focus; sometimes there&#x27;s overlap.<p>At a small company, you often don&#x27;t have a choice but to wear these hats. I personally think the experience of working with smaller orgs has made me a better engineer in the long run. Larger companies seem to focus on moving engineers further away from end-users and using folks who don&#x27;t understand the codebase, system architecture or technical specifics of the domain to come up with product requirements.
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rmason超过 1 年前
Had a boss once who told a room of developers who argued for changes to the software. If you don&#x27;t talk to users you don&#x27;t have a vote. It was only after becoming an entrepreneur and facing that same dilemma with a coder working for me that I truly appreciated what he was saying ;&lt;).
FrankRay78超过 1 年前
Better software requirements for development teams and their managers, who don’t collaborate directly with end users and business stakeholders, but still need to produce excellent software.
ThrowawayTestr超过 1 年前
Isn&#x27;t that the job of product managers and sales people?
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tennisflyi超过 1 年前
At all levels