Not the author but a colleague of Milly's: it's been awesome watching the team build this and everything they've learned along the way.<p>I think these features are a great example of how AI can fit alongside expert human work without necessarily displacing it, just helping people with the tasks they'd otherwise be distracted by doing. Writing incident summaries is a great example of work that should never be done by a human but is valuable and should happen, but AI can entirely remove the need for anyone to consider.<p>There's loads of opportunities for other products to add features like these and this post gives a bit of colour about how!