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FTC bans TurboTax from advertising 'free' services, calls deceptive advertising

879 点作者 fairytalemtg超过 1 年前

19 条评论

logiduck超过 1 年前
I just saw an TurboTax Ad where a guy was like &quot;I Like free stuff&quot; and then it said he was &quot;happy to read the disclaimer&quot; on TurboTax and see that &quot;Roughly 37% of taxpayers qualify&quot; which he looks thoughtfully in the distance and says &quot;Thats me!&quot;<p>I thought it was a funny commercial because 37% doesn&#x27;t seem like a lot and Turbotax is portraying it as the average person will identify themselves as part of that 37% even though that is not too far off form just 1&#x2F;3 people so a minority of people.<p>It was one of the few times I saw a company blatantly lean into the negatives in their fine print and just outright tell you its good.<p><a href="https:&#x2F;&#x2F;www.youtube.com&#x2F;watch?v=iijnr4UR4QE" rel="nofollow">https:&#x2F;&#x2F;www.youtube.com&#x2F;watch?v=iijnr4UR4QE</a>
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bsimpson超过 1 年前
&gt; This decision is the result of a biased and broken system where the Commission serves as accuser, judge, jury, and then appellate judge all in the same case<p>Interesting argument, but also a distraction from &quot;we lied in advertising.&quot;<p>&gt; It could also clearly disclose the percentage of customers that actually do qualify for the free service, somewhere close to the “free” claim advertised, the commission said.<p>They ran an ad during the 49ers game this weekend, centered around it being free for the character in the ad. I&#x27;m guessing that&#x27;s how they&#x27;ll work around this.
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mfi超过 1 年前
In Sweden, for most citizen the tax authority does the tax declaration for you. If you don&#x27;t want to do any changes (which most people doesn&#x27;t have to), you simply write a text to them [1].<p>[1] <a href="https:&#x2F;&#x2F;skatteverket.se&#x2F;servicelankar&#x2F;otherlanguages&#x2F;inenglishengelska&#x2F;individualsandemployees&#x2F;declaringtaxesforindividuals&#x2F;howtofileyourtaxreturn.4.7be5268414bea064694c620.html?q=to+declare" rel="nofollow">https:&#x2F;&#x2F;skatteverket.se&#x2F;servicelankar&#x2F;otherlanguages&#x2F;inengli...</a>
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keepamovin超过 1 年前
Finally! This is only 30 years too late. Also, let’s hope the IRS’ current beta of self filing app is successful.
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WheelsAtLarge超过 1 年前
Finally, something is being done. Paying taxes should be free for most people. Especially if you only have to deal with the standard deductions.
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andersrs超过 1 年前
Most countries governments are crap at software yet still manage to put together a free to use tax portal with automatic filing for all but the most complex cases.
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ryukoposting超过 1 年前
If the IRS had the budget to run those ridiculous &quot;free free free&quot; ads from a couple years ago, TurboTax would cease to exist.
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abirch超过 1 年前
This is nice. Free should mean free no matter how much large print text to clarify is needed.
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electrondood超过 1 年前
Good. I decided to boycott Intuit after one too many dark UI&#x2F;email patterns. They lie to you in their marketing emails. To opt out you need to enter an entire page&#x27;s worth of personal information (I thought there was a 1-click unsubscribe law?). Using TurboTax, I&#x27;ve lost count of the number of times I&#x27;ve gotten to the end of the process and discovered that they quietly upsold me 12 screens back, knowing that most customers just say &quot;screw it, I&#x27;ll pay the $100.&quot;<p>I switched to FreeTaxUSA.com last year and it was dead simple. Never going back.<p>Also, the only reason I used Mint was to see a net worth widget on my phone. During the forced migration to Credit Karma, halfway through being made to create an entirely new account, I found that they have no such widget. Bye.
mrandish超过 1 年前
The part of me that reveres clear, concise, correct communication appreciates any effort to encourage factual correctness. However, the cynically jaded part of me concedes that this battle has already been lost - at least in the public sphere of communication (eg politics, advertising, journalism, social media, corporate comms).<p>Anyone paying attention already knows that anything of value you don&#x27;t pay for directly will have indirect costs, most often in the form of strings attached, advertising, upsells and annoyances. Today, whenever I hear something offered for &quot;Free&quot; it immediately implies two things. First, any actual value on offer is relatively low (or net negative), and second, the entity offering it has made a choice to obfuscate the true cost for reasons I&#x27;d need to understand before engaging.<p>This means I probably don&#x27;t want it and even if I <i>might</i> want something like the <i>promise</i> of it, I&#x27;d have to navigate and parse a maze of obfuscation crafted by someone who&#x27;s already not being entirely upfront with me. Since A) I generally value my time (and related intangibles like vendor grief, inconsistency, etc) more than my money, and B) I&#x27;ve learned I&#x27;m usually not happy with the lower cost versions of things that matter to me - I&#x27;ve adopted a default stance of &quot;I don&#x27;t want anything that&#x27;s free&quot;. It&#x27;s possible I&#x27;m some kind of oddball outlier but I don&#x27;t think so. In fact, I&#x27;m fairly confident a good chunk of the highly-desirable &quot;reasonably affluent consumer&quot; segment are similarly jaded and now associate any offer pushing &quot;FREE&quot; in the top-line with a negative connotation.
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Zambyte超过 1 年前
While they&#x27;re at it, they should go after services that include &quot;free benefits&quot; as a part of the service. The word &quot;free&quot; occurs 24 times in this list of what you get access to by paying $150 a year: <a href="https:&#x2F;&#x2F;web.archive.org&#x2F;web&#x2F;20240123132728&#x2F;https:&#x2F;&#x2F;www.amazon.com&#x2F;b&#x2F;node=23945845011?activeTab=explore-aisles-tab" rel="nofollow">https:&#x2F;&#x2F;web.archive.org&#x2F;web&#x2F;20240123132728&#x2F;https:&#x2F;&#x2F;www.amazo...</a>
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rconti超过 1 年前
I&#x27;ve only ever used the installable version of TurboTax, and I knew up front that I&#x27;d have to pay for CA filing.<p>How transparent is the web site version? Do you have to spend an hour entering all your tax info just to find out that you&#x27;ll have to pay to file? Or are they pretty good about notifying you up front?<p>In the paid installable version, I can still print out my CA tax return and mail it in to avoid paying the e-filing fee, but I&#x27;m not sure how that works with the web version, either.
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lacker超过 1 年前
I think this is good. I rarely watch network TV, and when I do I&#x27;m surprised by how maliciously misleading the advertisements often are. Every &quot;only $X per month&quot; claim is undercut by something explaining that it doesn&#x27;t really apply. I noticed watching the NFL playoffs that Intuit is a big abuser of this advertising technique, constantly claiming their tax filing product is free, when this is not really the case from a normal human point of view.<p>I would like to see &quot;fine print&quot; completely disallowed for video ads. Don&#x27;t let people read out loud a claim like &quot;Get your blah for free&quot; or &quot;For only thirty dollars a month&quot;, if that claim is only legal because the exceptions are explained in words too small for most people to notice.
altairprime超过 1 年前
OpenTaxSolver should be released for US 2023 in a few days! Can’t wait. Forms and math, be still my heart.
olliej超过 1 年前
I feel that advertisements that say “could be free” or “up to X% off”, or similar should only be legal if the statements are accurate for the overwhelming majority of customers.<p>E.g you could advertise “free filing” if your free filing applied to 90% off people filing on your platform, you could say up to 20% off everything if more than 90% of expected sales are in the 19-20% range (also prohibit”sale” prices that are functionally the normal price with a fake markdown)
adaboese超过 1 年前
It is more crazy that this was allowed to continue for so long.
mportela超过 1 年前
Any recommendations on how to really file taxes for free (federal and state)?
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coloneltcb超过 1 年前
Intuit is an embarrassment of a tech company. Instead of innovating in software, they&#x27;ve invested infinitely more in lobbying to keep tax-filing complex and in creating new and innovative dark patterns to obscure their (federally mandated, btw) free product.
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SoftTalker超过 1 年前
It&#x27;s 2024. It&#x27;s beyond time for the IRS to offer free tax filing online.<p>You&#x27;ve been able to file for free on paper since forever. But again, it&#x27;s 2024. Paper is not a reasonable solution for either filers or the IRS in 2024. It&#x27;s difficult to handle, error-prone, and all the software they use to validate paper forms could be repurposed to accept online forms.<p>And the online forms should be pre-filled with all the information the IRS <i>already has</i> about your income for the prior year.<p>It&#x27;s not acceptable to have to pay companies like Intuit (and give them all your personal financial information) for software to file an individual tax return. I don&#x27;t care if you&#x27;re wealthy or poor, this should be free and provided by the IRS.<p>Contact your representatives. Demand that they <i>get it done</i>.
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