Ask HN: How do you like the modern voice regonizing IVRs over good old DTMF?

2 点作者 nancyp超过 1 年前

I prefer the old number pad based menu system. Why are more and more switching to semi-dumb vocal systems? I can't think accessibility or cost reduction. What is the main driver?

1 comment

082349872349872超过 1 年前

Is there any widespread equivalent of mashing # (to punt to human assistance) for IVR?