The account of a reputable user on a collectors forum has been hacked and used to scam at least 6 people causing a loss of multiple thousand dollars. Because the user was known and had a great history and relationship with others, a lot of people fall for it when he started to sell a few more items of his collection this weekend.<p>Paypal denies to investigate because friends and family was used in all cases, because the considered the member a friend.<p>While I somewhat get that Paypal is not legally required to make people whole, I feel not even looking the case at all is neglectance.
<a href="https://www.paypal.com/us/cshelp/article/whats-the-difference-between-friends-and-family-or-goods-and-services-payments-help277" rel="nofollow">https://www.paypal.com/us/cshelp/article/whats-the-differenc...</a><p>The whole purpose of "friends and family" is that there's less fees but no protection. If you're buying a good or service from somebody, even somebody you know, you probably shouldn't pick "friends and family".
They permanently limited my account because they failed to process my ID and got my birth date wrong, I opened a case and when I told them that, they just deleted all support messages.<p>Paypal is just a tool to avoid giving your CC to a third party, never think about adding your bank account to your account.
Because with F&F you are explicitly opting out of fraud protection in exchange for a free service.<p>If you don't like the free food, don't eat it.
I’m not asking for PayPal to make people whole. But when their service is used as part of a scam/crime, are there legally not bound to investigate?