> “We refuse to operate as the customer service representatives of your company,” the officials add. “Proper investment in response and mitigation is mandatory.”<p>It’s crazy to me how tech companies pretend customer support is not a critical business function. HN and Twitter are not your contact center, and law enforcement is not your Tier 2 support. With Google in particular I keep hearing that, it isn’t that their customer service is bad, it’s that it doesn’t exist at all. Any exec should find this embarrassing.