They keep boasting about having a lean tech team, but it is one of the worst things they do.<p>If you just look at their forum, the average time to complete a feature release is 4.5 years (Eg: SWP, STP (still not released), XIRR in their platforms, Instant withdrawal)<p>I signed for their products solely after being impressed by their tech blogs and Nadh's writing. After joining, I reported 4 bugs within a week. Their customer support is terrible (replies fast, have to give them that). They keep gaslighting me into believing problems I report don't exist, and then keep closing tickets. They take a week to reply for some tickets, but then close it if you don't reply in a day. Such policies show they are interested in just the metric of tickets "resolved". So I too gave up reporting them. I guess I created too many tickets, and was really annoying them.<p>I really wanted to enjoy using their products, but am stuck in their sub-par "ecosystem" now due to high costs of moving out (DP charges will be huge due to such a large quantity of unique shares, them holding MFs only in demat meaning I can't switch easily).