This is all second-hand and probably wrong, but I worked for MuleSoft shortly after McDonalds began to pull the plug on them after they experienced two regional outages. The outage was a matter of minutes, not hours, but payments weren’t affected. It only affected, as far as I know, kiosks - this was before they were everywhere.<p>I can imagine this will cost a few heads at McDonalds who didn’t have a DRP or BCP which included secondary payment infrastructure. Even if you were paying double retail rates and ate the cost for your franchisees, it would have been worth it.<p>For a company so dependent on external vendors, I’m surprised we don’t see more outages. I was always surprised to hear they outsourced their integration infrastructure for the core business. I’m sure it’s like that elsewhere given the number of customer stories floating around for McDonalds.<p>They have the capital, brand, network and infrastructure to be a tech powerhouse. But they’re not.<p><a href="https://www.mastercardservices.com/en/dynamic-yield/case-studies/mcdonald-s-enhances-customer-experience-new-era-digital-menu-decisioning" rel="nofollow">https://www.mastercardservices.com/en/dynamic-yield/case-stu...</a><p><a href="https://blogs.mulesoft.com/digital-transformation/business/mcdonalds-digital-innovation/" rel="nofollow">https://blogs.mulesoft.com/digital-transformation/business/m...</a><p><a href="https://aws.amazon.com/solutions/case-studies/mcdonalds/" rel="nofollow">https://aws.amazon.com/solutions/case-studies/mcdonalds/</a><p><a href="https://www.evoke-creative.com/projects/mcdonalds" rel="nofollow">https://www.evoke-creative.com/projects/mcdonalds</a><p><a href="https://www.abbyy.com/customer-stories/mcdonalds-relies-on-abbyy-ocr-technology-to-power-mobile-app/" rel="nofollow">https://www.abbyy.com/customer-stories/mcdonalds-relies-on-a...</a><p><a href="https://newsroom.accenture.com/news/2023/mcdonald-s-corporation-and-accenture-expand-partnership-to-accelerate-technology-adoption-and-reinvent-customer-and-crew-experiences" rel="nofollow">https://newsroom.accenture.com/news/2023/mcdonald-s-corporat...</a>