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The Set-Up-to-Fail Syndrome (1998)

90 点作者 maximilianburke大约 1 年前

8 条评论

geocrasher大约 1 年前
As a young person I had a job at a computer repair shop. I might have been 19 years old. They did a 1 day working interview. I impressed them heavily with 10 repairs in the day, all of them solid and billable. They hired me. I was alarmed when they also hired a guy that blew up a customer&#x27;s motherboard by plugging in the PSU cables incorrectly (This was the in the mid 90&#x27;s).<p>It went downhill from there. I became the target of a lot of bullying and harassment from the alpha jackass, leader of the coked up jackasses that worked there, and eventually he gave me a degrading nickname that implied that everything I touched broke.<p>I was constantly stressed out, felt like the worst employee in the world (at that age I didn&#x27;t know I was the victim at this point) and this self-fulfilling prophecy just made things worse. Suddenly I&#x27;d become bad at my job. I couldn&#x27;t fix 5 computers a day, and they often came back with problems.<p>Was this issue <i>me</i>? No. the issue was a highly toxic workplace where I was berated for my successes (&quot;Oh look, he fixed one, must be a F****n miracle&quot;) and expected to fail.<p>I&#x27;d have quit, but I needed the work. The manager, a lowlife cokehead and strip club aficionado, mercy fired me 2 months in. He saw the problem but didn&#x27;t care to fix it. Of course, I was better off. They were a crooked shop to begin with and my reputation was at risk for having worked there even 2 months.<p>Many years later I am a well respected manager who <i>never</i> treats employees like this. I am well aware that if my employee is failing <i>me</i>, then in some way I am failing <i>them</i>. I work on the relationship with the employee as much as I work on the issue. I encourage their successes, help them work through any issues, and show confidence in them until they start showing confidence in themselves.<p>I can honestly say this approach has worked wonders, and I&#x27;ve seen huge HUGE turnarounds in employees who thought they could never make it. Now they&#x27;re rock stars.
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magpi3大约 1 年前
The same phenomenon exists in teaching. When I student is failing, a teacher constantly has to challenge themselves whether or not the failure lies with their approach. I think students are set up to fail all the time.<p>But with 60+ students, this self-examination can be exhausting.<p>And if you begin to micro-manage&#x2F;criticize students, you risk them making them feel stupid. I have found that you have to do the opposite: you have to give them more freedom, more personal responsibility, and you have to challenge them to succeed. They have to own it. They have to have the agency to figure things out and ask questions. It&#x27;s the only solution. You can&#x27;t coddle someone to success.<p>Of course if this fails, I look like a shitty teacher. Teaching is hard. Managing is hard too, I am sure.<p>I teach middle-school students to be clear. At certain ages, yes students need a lot of structure and they can&#x27;t figure things out themselves.
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Loughla大约 1 年前
I am always afraid that I&#x27;m doing this with my subordinates. Probably to a fault.<p>So I treat everything as a learning experience. Recap anything and everything that went right or wrong and talk it out. What did we do well, what could have been done better. All of that.<p>The problem only comes when you run into someone who is a constant victim. Any negative feedback immediately becomes someone else&#x27;s fault. Any perceived injustice is immediately a huge deal.<p>I do not know how to work with that type of person. If they do not see their faults, either professional or personal, it&#x27;s hard for me to help. Any suggestions?
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yamrzou大约 1 年前
<a href="https:&#x2F;&#x2F;archive.is&#x2F;FThP1" rel="nofollow">https:&#x2F;&#x2F;archive.is&#x2F;FThP1</a>
Terretta大约 1 年前
Business writing, including within HBR, has fallen farther than one remembers over the past 20 years. This piece&#x27;s style is refreshing.
IAmGraydon大约 1 年前
This sounds like the kind of thing that happens when you make a bad hire and then try to force it to work.<p>Words to live by: Hire fast, fire fast. Yep, as the article mentions, that has costs. What has a much higher cost is hiring the wrong person and hanging on to them, hoping to manage them into a great fit.
StefanBatory大约 1 年前
In the end isn&#x27;t that the employee fault anyway? It&#x27;s them who are failing - and reasons why don&#x27;t matter<p>I&#x27;ve been in such situation before and I accepted that it was mine and only fault for being a bad person.
winwang大约 1 年前
&gt; Boss and subordinate typically settle into a routine that is not really satisfactory but, aside from periodic clashes, is otherwise bearable for them.<p>This sounds like a game theoretic setup.<p>I&#x27;m annoyed that, in this scenario, the boss gets all the upside of good results, and none of the downside of bad results. In such a context, every IC should aim to become a manager immediately.