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Ask HN: Is this the norm nowadays for big tech customer service?

4 点作者 Jeema101大约 1 年前
Earlier this week I signed up for LinkedIn Premium (which is $40 a month after a 30 day trial). Today I attempted to sign in to my account, and was greeted with a notice that I am locked out due to &#x27;suspicious activity&#x27;.<p>Normally in a situation like this, I would contact customer service and get it resolved. Unfortunately there doesn&#x27;t appear to be any email contact for LinkedIn customer service that I can find online anywhere. Nor does there appear to be any live chat option unless you have LinkedIn Premium membership and are signed in. But I can&#x27;t sign in because I&#x27;m locked out!<p>The only recourse that is being offered to me is to upload a government issued ID, or else presumably I am locked out forever. This seems absurd considering I just signed up for a paid subscription. Do they want my money or not?<p>Is this the norm nowadays for big tech customer service? I work for a small online company and we at least offer online live chat support for anyone who needs it.<p>EDIT: I managed to get this resolved. For anyone else facign a similar situation in the future: I first went here to report an account access issue: https:&#x2F;&#x2F;www.linkedin.com&#x2F;help&#x2F;linkedin&#x2F;ask&#x2F;TS-RHA They then sent me an email asking again for a government ID. I responded saying that this was not acceptable because I&#x27;m a Premium subscriber. At that point, an actual person then responded and unlocked the account.

1 comment

lnxg33k1大约 1 年前
I wish Linkedin was not so common for companies, just Today I received a message from a hiring manager, asking me for an interview, saying my profile was interesting but somehow linkedin just sent a rejection email without them knowing it. I have been looking for a job for the past few months and only been rejected, even if I checked all the boxes, something is going on there