> Framework will need to step up its game, especially if it wants to sell more laptops to businesses—a lucrative slice of the PC industry that Framework is actively courting.<p>This line really resonated with me. I own a 12th-gen Framework laptop personally, and have enjoyed using it enough that I wanted to have one at work as my existing machine is aging out. Like many businesses, my org requires some paperwork ("telecom approval") in order to buy computing hardware, which is basically a short questionnaire that I assume to check off some "we're not actively trying to backdoor you" boxes. I've had vendors get this turned around in <24 hours. Framework, however, has not been able to do this. Their reasoning is basically, per the article,<p>> [..] interspersed with not-untrue but unsatisfying responses from Framework employees (some version of "we're a small company" is one of the most common)<p>claiming their B2B lead is "swamped". Unfortunately, they've been that way since I started that approval request (with repeated follow-ups) <i>6 months ago,</i> and can't even give me a timeline for when they might even be able to review it. I'm trying to get approval for an org with high-four-figures employees; not Google-size, but not exactly a small business either.<p>The initial execution on their laptops has been good, and I'm hoping that it continues. But at least to me, it definitely feels like there's a lot of maturing to do for the company on the process for product support and customer experience.