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Tell HN: I think there are major issues with Google –> Squarespace domains

120 点作者 jc_811大约 1 年前
As I’m sure everyone is aware by now, Google domains was sold to SquareSpace domains and the migration has been under way for a few months.<p>I build sites for clients and have noticed that domains that were transferred to SquareSpace are having serious issues with DNS settings updating&#x2F;propagating.<p>Multiple times this week (and for completely different accounts) I’ve updated DNS records in SquareSpace domains dashboard only for nothing to update nor propagate around the web. These domains all use SquareSpace’s nameservers.<p>Reaching out to support is a nightmare because their agents are simply trained to say “you need to wait 72 hours” (which, I get is technically the limit but every other registrar I’ve worked with propagates settings within minutes or hours), and after 72 hours has passed with no update, they’ve simply stopped replying to me. Which, I’m assuming they’re tracking down some system wide issues. Also they do not let you edit the TTL of records<p>All this to say, if you had domains on Google and simply let the migration go ahead - I’d recommend moving your domains off SquareSpace asap.

18 条评论

johnklos大约 1 年前
Consider moving to Porkbun, where they have actual humans who know what DNS is and how it works.<p>I moved a test domain to them. I was impressed that they not only moved the domain while keeping the correct nameservers, but they also imported existing DNS glue, too, meaning there wasn&#x27;t the tiniest bit of downtime.
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delduca大约 1 年前
My biggest mistake was trusting Google. When I heard the news, I migrated all my domains to Cloudflare&#x2F;Namecheap.
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aimazon大约 1 年前
There’s a middle ground: don’t use your registrar as your DNS provider. You can use Google Cloud’s DNS while using Squarespace as the registrar, avoiding any problems with Squarespace’s DNS service being subpar.
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_akhe大约 1 年前
I can&#x27;t believe how many people are suggesting Cloudflare who:<p>1) Is backed by the U.S. Dept of Defense, NIST, the FBI, the Department of Homeland Security, and the EU (Horizon 2020 Program).<p>2) The main way people know about Cloudflare is that awful <i>Verifying you are human</i> message and 3-second redirect you see on some sites - which is my prompt to immediately leave the site.<p>Why would anyone want anything to do with slow as hell and government-backed Cloudflare?
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jc_811大约 1 年前
Following up, over 2 days have passed since opening my ticket with SquareSpace support (after waiting 72 hours for DNS), and I have not received a single reply.<p>I&#x27;ve edited DNS records for multiple domains that have not propagated at all.<p>As far as I can tell, it looks like there are major system-wide issues with SquareSpace domain&#x27;s DNS records propagation. Doesn&#x27;t seem like it works at all.<p>Can ANYONE in this thread confirm they&#x27;ve have DNS records propagate correctly after a domain was transferred from Google -&gt; SquareSpace?
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Neil44大约 1 年前
You can set up a free Cloudflare plan and use their nameservers. Or if you have a Linode account you can add the domain there and use theirs.
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woodruffw大约 1 年前
I&#x27;ve also run into issues: I have 4 domains, only one of which has been migrated so far. The rest are seemingly in limbo.<p>Separately, I was surprised (meaning concerned) to see that they had also &quot;conveniently&quot; copied my credit card information over to my (automatically?) created Squarespace account. I was under the impression that sharing credit card numbers like that was a classic &quot;must not&quot; for account migrations between third-party vendors.
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leonardaustin大约 1 年前
I’ve always used Cloudflare for DNS and Google Domains for registration, which worked great for me.<p>When I heard about Google selling domains to square Space I migrated all my domains to Cloudflare Domain Registrar.<p>Now I’m running with a single point of success.
verita_diria大约 1 年前
A couple dozen of my domains have been migrated from Google Domains to Squarespace. The experience has been seamless so far. All the settings have been retained and the UI is very good compared to other registrar UIs out there that look dated.<p>Your description is confusing to me. A domain migrated from Google Domains to Squarespace retains its zone in Google&#x27;s Cloud DNS service. In other words, there is no DNS zone migration. The name server entries on all of my migrated domains are *.googledomains.com. If you&#x27;re saying that Squarespace is having DNS propagation issues for your migrated domains, then Google Cloud is having propagation issues on the Cloud DNS service. We would have likely heard about that in a separate HN thread. But it&#x27;s not happening. My migrated domains are propagating edited entries just fine.<p>Did you find the actual issue on your domain?
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ed_db大约 1 年前
I also had one migrated and the left on GD, safe to say the transfer from GD to Cloudflare for all of the non migrated domains was very quick. The one on Squarespace is taking days to move. It took several hours to get the transfer authorisation code and now I&#x27;ve been waiting days for the actual transfer to happen. I was very happy with Google Domains, however I&#x27;m not surprised in the least that they killed off the product as they seem to do for everything.
frompdx大约 1 年前
&gt; Also they do not let you edit the TTL of records<p>That&#x27;s going to make migrating name-servers painful. What a nightmare.<p>Edit: Just confirmed on my domains that moved. You cannot update the TTL of any record.<p>Can anyone suggest a strategy for safely migrating DNS providers without changing the current TTL settings since they can&#x27;t be updated?
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kevin_thibedeau大约 1 年前
I have two domains with GD. One was transfered a few weeks ago and the other is still just hanging out there with no way to know what&#x27;s going on. I&#x27;m not confident it&#x27;s going to remain mine.
WesSouza大约 1 年前
I moved all my domains to Cloudflare, but one .dev is still stuck with Google for being a premium domain.<p>No word on migrating it to Squarespace for me for some reason.
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youniverse大约 1 年前
I also use Porkbun, they are great.<p>Anyone tried Cloudflare before? I was thinking of trying them next it seems they sell domains at wholesale prices as it&#x27;s not how they make money. Along with that vercel billing debacle that recently happened people were recommending cloudflare as an alternative for hosting as well so things could be streamlined a bit.
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benlivengood大约 1 年前
I guess I made the right choice moving to route53 a couple months ago. I can&#x27;t for the life of me imagine who thought it was a good idea to drop registrar services from GCP. CloudDNS is still functioning and so I left zones there as the authoritative name servers but I&#x27;m starting to question why I leave anything in GCP.
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toddmorey大约 1 年前
Does anyone have suggestions for a good registrar for domains? I&#x27;m not interested in the squarespace hosting products and I don&#x27;t think they are great at being a registrar &#x2F; dns provider.
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PUSH_AX大约 1 年前
You can use other name servers, point it to your favourite provider. Done.
jspann大约 1 年前
I&#x27;m on Google Domains right now, was disappointed when I heard the change to SS, and have been putting off moving to someone else before the transfer but want to now. What are other registrars other there that I should move my domains to? I&#x27;ve heard good things about porkbun.
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