Stripe's support team solves problems for users, and then helps figure out how to solve the general case such that they don't arise again.<p>Support Engineers spend most of their time interacting directly with Stripe's users through real-time chat, email, Stripe Answers and other media. Thousands of sites across the internet use Stripe to power their businesses, and our support team helps them with every aspect of that. To do this, our support engineers must understand both code and people quickly. They see through the question being asked to the actual problem a user is having.<p>Stripe's support team informs the direction of the Stripe product by painting a detailed picture of how Stripe is used. In order to make Stripe more frictionless to work with, spotting patterns and investigating trends in Stripe usage is an important part of the job.<p>Stripe's support team manages itself independently, and develops the infrastructure we use to help our users. This means finding the best tools out there or implementing our own. To date, this has included tools for for analytics on support communications, Stripe Answers, custom Twitter tools, and more.<p># Applying<p>This job is in San Francisco, CA.<p>In your application, include whatever information you think would be most useful for us in understanding your background and accomplishments. Past work doing user support is not required. We appreciate pointers to work that you are particularly proud of and passionate about. Most importantly, we'd like to hear:<p>- Why you want to work on Stripe support.<p>- What you've worked on in the past.<p>- Improvements you'd make to Stripe.<p>To apply, email jobs+support-engineer@stripe.com. More information at https://stripe.com/jobs