The account thing seems to be an issue for people who buy e-scooters on the secondary market (i.o.w. used). Often, the scooter is still tied to the previous owner's app.<p>I've found forum posts of people resorting to using the email/password from the previous owner, or sending a registered letter to SoFlow asserting the new ownership.<p>So, and now I'm speculating, it's possible that this is less about deleting the account than it is about unlinking a scooter from your account, and it is a way for SoFlow to dip into the secondary market -- each transfer nets them another 20 EUR.<p>It's also possible that this is a way for the <i>new</i> owner to unlink their scooter from the previous owner, with an associated service charge -- the checkout page requires proof of ownership. In that case, it might be a way to prevent fraud, i.e. people stealing scooters and resetting them; thieves are unlikely to pay 20 EUR for that, nor are they keen on tying their real identity to the stolen scooter.<p>Like I said, this is speculation and I'm not saying this is a good way to do it, <i>and</i> it's not at all explained on the website, I'm just thinking aloud here. It just seems unlikely that anybody would attempt to charge 20 EUR for a simple account deletion.