> Smedley had announced online that he’d gotten identity theft protection from the company Lifelock Inc. Kivimäki responded by calling Lifelock, saying he was Smedley. In audio of the call submitted at trial, the customer service representative asks Kivimäki a series of security questions, all of which he gets wrong. Nonetheless, by the end of the conversation, he has been allowed to create a new password for the account, enabling him to log in and find, among other things, Smedley’s banking details.