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Compass: AI (RAG+customer interviews) that answers difficult software questions

1 点作者 pboutros12 个月前

2 条评论

pboutros11 个月前
If you're reading this... yes, I posted about this a second time, because I did a horrible job of describing it the first time.
pboutros12 个月前
I figure that I should (finally) post about the thing that we built &#x2F; launched. Compass is an AI product trained to give you specific answers to challenging questions about software vendors.<p>Marketing, Product, and Ops teams use Compass to get critical information they can&#x27;t find online—like:<p>- Where customers struggle with their product (and their competitors&#x27;)<p>- What terms you should redline in SaaS contracts<p>- How software vendors price and how to talk them down<p>- and… any other question they need answers to.<p>How it works: We trained Compass on InsightDB, our repository of &gt;20,000 firsthand experiences from people who recently purchased and implemented software. (Basically, we have a small army of contractors doing in-depth interviews with people who have bought software). We interview our customers about their experiences using software—you&#x27;re joining a community of people helping each other.<p>For any information not already in InsightDB, Compass Pro subscribers get the answer within a 2-week AnswerSLA. (Compass Scale subscribers get answers in just 1 week).