> [...] we arranged to have five servers shipped to Amsterdam. However, all five servers were lost in the mail.<p>> These parcels were insured with the shipping provider, but we have been unable to reach the provider for any information regarding the status of the parcels or any resources for filing an insurance claim.<p>> After several months of attempts, we have ultimately had to write these servers off.<p>I obviously do not know the details here and it might be perfectly understandable given the full picture, but this chain of events sounds weird and could have used some further explanation.<p>Because this makes it sound like several thousand dollars worth of important equipment (and possibly important data) went missing and the issue was completely dropped because emails remained unanswered?