Carl's Jr was also piloting a similar technology. An AI took my order a few weeks ago, and mostly got it right (but didn't understand that I wanted "no sauce" with a certain item and gave me a side of sauce instead).<p>I asked the real human at the window whether they liked the AI system. They said no, it made far too many mistakes. In fact, the company was going to be uninstalling it soon because it was wasting too much time.<p>I can think of about a million reasons that might be, but one which particularly came to mind is that I live in an area where around 40% of people are Spanish speakers as their first language, and many of them speak no or very little English. The drive-thru employees would be completely capable of switching to Spanish (or summoning a Spanish-speaking employee) as needed, but according to the woman at the window, the AI couldn't do that. It also had issues with accents.<p>None of that is unsolvable, but it's disappointing that it apparently wasn't even thought of.