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Tell HN: Meta suspended my FB account because of a bug

4 点作者 ricardonunez11 个月前
My Facebook account was suspended due to what I believe is a bug.<p>I created a Facebook account on 06&#x2F;07 using my Gmail: firstname.lastname@gmail.com. There are 1,000 people with my name, and many times, people have attempted to reset their passwords using firstnamelastname@gmail.com (you don&#x27;t know nice feature from gmail). I decided to add that account as a secondary contact.<p>Years later, I created an Instagram account using my regular email with a dot.<p>Recently, somebody created an Instagram account with a random alphanumeric username. using my Gmail firstnamelastname@gmail.com. Somehow they manage to keep the account active without validating the email.<p>Meta automatically linked it to my Meta FB account, and they suspended that Instagram account for breaking the ToS. Subsequently, Meta decided to suspend my Facebook account as well.<p>They instructed me to log into my new Instagram account to appeal, but I don&#x27;t have the password obviously. If I try to recover it, it says the account is not found. I unlinked that Instagram from my Meta Account Center, but it didn&#x27;t change anything. Now, I don&#x27;t have access to Facebook Business, Ad Center, and my Quest VR account is being deleted as well.<p>I only have access to the Meta Account Center and my original Instagram account, which, for some reason, still works.<p>I have 2FA, phone and Authenticator on the account, by the way.<p>I read the post about filling a small claims court complain, but although seems like an overkill, I am considering it.<p>Any of you guys had similar experience?

1 comment

rpaddock11 个月前
I&#x27;ve had no issues with FB even with 2FA enabled. IG is a different matter.<p>IG suspended my account for violations of ToS for my posts. The problem here is I don&#x27;t post on IG. I just used the account because sometimes you are forced to find stuff there, that is no place else. I logged into to look at something then was told of my supposed transgressions, without being told what they were exactly (FB has the same fluid Community Standards where they don&#x27;t tell you what rule you broke and logged me out).<p>IG gave me 90 days to appeal.<p>The problem is I had 2FA on IG using Texting (not my choice that is all they had when I set up the account) and they never actually sent any texts to allow me to login to appeal. Which I could not do. They permanently suspended the account at the 90 day mark.<p>I&#x27;ve seen many other people complaining that IG 2FA doesn&#x27;t work. No one at IG&#x2F;Meta cares.
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