I bought something though the amazon.de's marketplace a while ago.<p>After not receiving the package, I contacted the seller who told me they would send another one.<p>After some back and forth, through the Amazon messaging system, they stopped responding.<p>I contacted Amazon's support who told me they won't do anything about it because it's been 90 days. The reply I got was basically: "This rarely happens in our marketplace. Knowing this is the exception, I hope you (me) are ok with it."<p>The order was ~70€. It's not about the amount, but about the fact that Amazon allows theft to happen without providing any proper support and hide behind a 90-day rule.<p>---<p>So, is there anyone around here that works at Amazon that could help me out?<p>Or maybe someone who went through the same thing and has some advice on how to proceed?
Not sure what payment method you used, but you might try pursuing a claim with the payment company. Credit cards can usually do disputes within 6 months.
Is there a consumer protection agency in your country? Or a similar regulator?<p>Or the equivalent of small claims court?<p>If I were you, I'd never order anything off the internet without credit card chargeback protection. Especially from a random marketplace. Amazon's marketplace is full of counterfeits and such.