Amazon is really broken. (Yelp too for that matter.)<p>They don't force customers to update the product when the manufacturing or size of the products change. So you'll get a "buy it again!" but it's fundamentally not the product you purchased.<p>And a company can sell something "good" for a few months, and offer rewards / incentives to give good reviews, then use those reviews for the "old" product to sell a revised and "junk" version. Shrinkflation is so real.<p>Companies are free to use Prime to for delivery, but their own processes for returns. "Oh, I have to spend $56 to ship something using DHL over-night now because that's the only delivery method the seller accepts for returns? Uh..."<p>Making sure when you see a "Prime" logo, it also means Prime Returns -- like the drop off at Whole Foods style free returns policy.<p>Also... there's like no real way to talk to a human when you have a real issue with a seller.<p>Reviews seem... less than honest a lot of the time. Looking at pictures, it's often "old" versions of the product at this point. And there are a bunch of settings for reviews, so ratings could be on the "group of products" rather than the specific product you're ordering. Like, "Oh this is all tennis shoes we sell, not the shoes you ordered."<p>Anyway, some simple tools would really help... like giving consumers the ability to filter reviews based on when the reviews were created. "Only show me products with 100 reviews in the last week... then sort by customer review rating." Or, "For the rating, only count reviews from my country buyers from the last month." Stuff like that would be easy to do with the data they have, and would help reduce scammer-sellers.<p>Recently I bought a little sensor for my AC system... turns out I didn't need it, so I went to return it. I hadn't opened it. The seller told me I had literally 3 days to get it back to them... and told me that I had to send it a certain shipping method... and then when I did, they refused to give a refund because they said I had opened the box. For proof, they had opened the box and took a picture of the item open.<p>So I got to pay for the item, and pay $56 shipping, only to not get a refund. Amazon closed the case without ever letting me talk to a human. Shady.