When my wife died over four years ago, I had to deal with her various online accounts. The most egregious was an organization where we had a family membership. I called them and told them she died. They expressed condolences, and said they would switch me over to my own membership.<p>When renewal time came, I received two emails: one to me, and one redirected from my wife's email address. Mine said (names changed for reasons of privacy):<p>"Dear Herodotus, We hope this email finds you and your family well. It is time to renew your membership...."<p>The second one said this:<p>"Dear Jane (Deceased), We hope this email finds you and your family well....."<p>Not all experiences were this bad, but I did get the feeling that most people building client databases do not give much thought to the one use case that is guaranteed for every entry in the client database: Death.