PayPal.com Gets a Makeover [UI]

I know bashing PayPal is cliché by now, but its UI is seriously one of the worst I've seen for an internet service. Everything loads extremely slowly, and every action is buried inside multiple layers of navigation, which only compounds the problem.<p>What's more, you often cannot choose how many items to display per page or even search by keyword. This ensures that you have to click through page by page, enduring the slowness each time.<p>They're obviously aware of these problems, but the fact that they haven't fixed them in years would indicate that either their codebase or their organization (or both) is very inflexible.<p>Forget about destroying violins, for me this inability to adapt and improve their product is PayPal's main problem.

Hi. I work at PayPal. Really good feedback from everyone, so thanks for that. This redesign has been a long time coming, and the team that launched it are some of the most brilliant I've ever been lucky enough to work with.<p>As for the internal UI, that's changing soon too. If you're interested in checking out the beta, activate in-store checkout with your PayPal account at paypal.com/anywhere and you'll see the new account design. Still have work to do but it's getting much better. I'm an employee so I have a bias, but I'm also a customer that's been bitching about the UI for the last 8 years as well. I'm really happy with the direction the site (and the company) is headed.

The title is misleading. Paypal's <i>homepage</i> got the makeover.<p>The rest of Paypal.com (i.e. the actual application) is still as terrible as ever...

Great, they redesigned the side of that site that is useless to an actual user of PayPal.

"When it came to updating our website, we brought in an expert: You."<p>As soon as I read that I closed the tab. I thought it was pretty much agreed by now that relying on the "wisdom of the crowd" is useless when it comes to things that require specialised skills like design.<p>Honestly, I wouldn't trust me to design a nice UI, why on earth would paypal.

The redesign is only skin deep. As soon as you log in you're back to the old UI.

I'm getting a little used to everyone on HN bashing every redesign they see (I'm exaggerating, of course) but I have to say I really like this new Paypal design. So much, in fact, that it really saddened me when I found out that it didn't translate over to the app itself once I logged in.

Same old beast, new threads. Once you get past the first page it's ugly as ever. I think we'll see man land on the moon again before that thing gets updated.

"PayPal.com gets a new landing page" is more like it.

I like that photo of the lake. The tagline should be "Want to access your money? Start swimming!"

Fixing stuff that isn't broken.<p>One critizism. Some years ago, G started putting these little downward arrow heads at the right side of words, meaning "click the link to open a menu". That was great. It put the user in control (again) of UI elements.<p>Before, there was only "hovering opens menu", and that is terrible. While moving the pointer accross the screen, all kinds on UI elements jump open and vanish again. Its confusing, most of the time its anoying.<p>And Paypal? The put the arrow heads at the right of the menu words, but don't respect the click convention. The menus ficker open and close again when you move the pointer away from the menu word. That is not how the it should be.

"When it came to updating our website, we brought in an expert: You."<p>I'm confused, is this a sneak peak or something? If not this seems pretty disingenuous. All they have done is put a lick of paint on the front door. I would rather they spent their resources speeding up and streamlining the site, it is painfully slow and confusing to navigate.

The new design language speaks "banking" to me.<p>At one point I was mistaken the site for the American Express site which shares very similar color palette.<p>The design also "feel" very Square (payment system) like to me.<p>I am surprised this rebranding effort hasn't touch the brand mark logo yet...

That grey text-shadow on top of the lake picture looks horrible, especially at my resolution since some of the text overlaps the mountains which makes the shadow stick out like a sore thumb.<p>Other then that, looks like your standard bootstrap clone.

This is great and all, not a bad design really. But, as a business user and developer, they seriously need to focus on performance. Their api speed has been rated extremely low (I couldn't find the source, but it's out there), which has a negative effect on customers as well as account users.

Nice to see someone from PayPal here, so I have a question that is of interest to me. Why doesn't PayPal accept payments from countries that are outside of its PayPal networks? I understand that in the past you could choose to pay even if you don't have PayPal account.

Still feels like 2002 in here, 800px max width and all. I guess because I'm in Europe? <a href="http://imgb.mp/imA.jpg" rel="nofollow">http://imgb.mp/imA.jpg</a>

Nice try phisher!<p>(seriously though, something like this is bold from a company that has been trying to educate users to be wary of sites pretending to be PayPal!)

I am glad paypal is taking steps to address their UX problems, it should be a major priority if they ever want to reach regular uneducated folks.

Imagine what they could do if they spent the amount of time reforming their shonky business practises as they did on the new landing page.

Seems like the same illustrator for Porter Airlines headed this redesign.<p><a href="https://www.flyporter.com" rel="nofollow">https://www.flyporter.com</a>

Be sure to tell those folk who have had their payments refunded and violins destroyed. They'll love skin deep changes!

"We don't make money when you send a friend $10, so we've buried that commonly-used action in the navigation."

Their API should get a makeover.

Looks like the landing page for american express

I don't see any change at all, whatsoever.

I like it. It's not really "energetic" but the color scheme is pleasant, and look at the old page ...<p>Now the "you" part is unnecessary and quite demagogic.

Why would you use Twitter Bootstrap and not give any credit anywhere?<p>It feels you intentionally tried to hide some of the common Bootstrap classes with your own names like "homepageHero" but went ahead and left some of the defaults like "button primary."<p>Also, why are there 1500+ lines of HTML, mostly consisting of whitespace?<p>The design is just okay, but the source code and lack of attribution is really shoddy.