> <i>In one instance, a VIP customer who flagged the issue with a video of the game being played 50 times without a win was locked out of their account and referred to gambling addiction services.</i><p>Trying to be as fair as possible: the fact that this customer is a VIP may be enough reason for sending them to a gambling addiction service. But having said that, I wish there were more resources for cases like these when you <i>know</i> you're in the right and yet the company refuses to listen.<p>At least in Europe the GDPR offers some recourse.