Apologies if this is not the right place or way to do this but I've run out of options otherwise.<p>I've ordered an item from the Google Store in the United Kingdom last week, which did not arrive. I've contacted the courier (DPD), who told me to contact Google (which I have done several times).<p>I've been trying to get a refund for several days now, but I can't get past whatever script everyone in Google support is following by phone/email/chat.<p>Is there any way I can get someone to actually seriously engage with my issue? At this point I keep getting told that they are "raising an investigation" but won't tell me anything further.<p>Thanks in advance, and sorry for the spam. I'm at the end of my rope in trying to deal with Google here.
Just to add, I have heard horror stories of entire google accounts being nuked in retaliation for disputing the transaction. So I'm hesitant to do that until I can untangle myself from google services.
To also add, I have tried contacting DPD again today, who tell me that Google haven't raised an investigation yet - despite them assuring me they had done so last week Friday.