Disclaimer: I might not have any Droplet or other service (or anything) running on DO at the time. But I cannot check because my account is locked.<p>I've received an email from DigitalOcean with the subject:
> [DigitalOcean] Ticket #xxx: Verify Your Account: ref:!xxx.!xxx:ref<p>Great subject BTW! (op.ed.)
(replaced real references with xxx)<p>I logged into my DO account and found that my account is locked and I cannot access anything but their ticketing service. I think this practice of lock first ask questions later is terrible and I hope they change it.<p>Here's the full email body (references replaced with xxx):<p>Hi there,<p>We're excited to have you as a customer of DigitalOcean and we would like to verify your account.<p>Because your recent account activity is atypical, we’d like to better understand your product needs. To help us in restoring access to the account, please respond to this email message with a description of the workload you’ve deployed on your Droplets and how you plan to use your account going forward.<p>We appreciate your understanding and look forward to better understanding how DigitalOcean can support your needs!<p>Regards,
DigitalOcean Security<p>ref:!xxx.!xxx:ref
Update: after a little back-and-forth, where they asked me to provide a photo of myself holding my passport, and me asking them to tell me which unusual activity happened or what projects they need more info on (I have zero active Droplets, I had a few Droplets before). They permanently blocked my account and wrote me the following:<p>> Based on the information provided to us at this time, we are unable to proceed further with account recovery steps.<p>> If new information becomes available or circumstances change, we can review this request further.