> But the cluelessness in Cupertino is understandable. The dominant companies in Silicon Valley are threatened by reality and seriousness—which are like Kryptonite to the digital agenda. So these mishaps are inevitable.<p>You know, I never thought I'd hear a lack of seriousness used to defend a business like Apple when they work against the interests of their users. This guy goes through the entire essay promoting his thesis of how non-seriousness arises from businesses ignoring humanist elements in their design processe, and then gives Apple a free pass because <i>of course</i> they're inhuman, everyone is! Not even a loop-around to the implications this has on their business.<p>Really, uh... interesting takeaway. Makes me feel like I'm not missing out on quality content by avoiding Substack like a cognitohazard.