A long time ago I was tasked to trace technicians' work, especially those who where called during the night because of some urgency on French telecom networks.<p>Astonishingly before that time, it was not known who worked, how many times and what was the outcome of the intervention.<p>It turns out that only 5 people were working on the 15 in the team.<p>I remember a union member pleading with me with tears in his eyes to recruit more people because there was too much work. Indeed he was one of the five people who worked hard.<p>Curiously those five never complained about the others' behavior, on the contrary, the team reacted strongly against attempts at putting some light on what was going on.