We bought a new Macbook in 2019. The store promised the keyboard issues were fixed. We were sold a 2017 model and the keys have failed three times. They will no longer fix the issue despite the multiple recorded prior repairs. Even speaking with a senior Apple Advisor they refuse to cover it anymore. Posting here as a reminder because now we are forced to buy a new laptop before the school year as the 'e' key doesn't work at all. I'm hopeful others who could get Apple to stand by their products will see this post.
Even when the Apple keyboards work as designed they aren’t good. I’m currently forced to use a MacBook and the keyboard is so much worse than a Thinkpad keyboard